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- Tasks: Provide desktop support for users in Windows, Exchange, and Office 365 environments.
- Company: ECI is a global leader in managed services and cybersecurity for financial organisations.
- Benefits: Enjoy competitive pay, remote work options, and a supportive team culture.
- Why this job: Join a passionate team, make an impact, and grow your tech skills in a dynamic environment.
- Qualifications: Bachelor's degree in IT or 3+ years of relevant experience with Microsoft technologies.
- Other info: Opportunity to work with flagship clients and engage with cutting-edge technology.
The predicted salary is between 28800 - 43200 £ per year.
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
The Opportunity:
We are seeking an enthusiastic, personable, and qualified Desktop Support Engineer - Microsoft, Azure, O365 to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.
The Desktop Support Engineer - Microsoft, Azure, O365 will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair. In this role, you may be dedicated to one of our flagship clients or support multiple clients in London.
What you will do:
- Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks.
- See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process.
- Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues.
- Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications.
- Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling.
- Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM).
Who you are:
- Excellent communication skills with a strong ability to articulate technical information to non-technical people.
- Excellent prioritization skills and an ability to see the world through the eyes of the customer.
- Bachelor’s degree in information technology related field, or 3+ years of equivalent combination of technical experience and education in the following:
- Microsoft Office 365 (O365)
- Microsoft Operating Systems such as Windows Server and Windows 10/11
- Installing and configuring computer hardware operating systems and applications
- Active Directory including account creation, modification and password resets
- Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
- Client VPN setup and troubleshooting
- Understanding of e-mail and spam technologies, and how messaging flows through these systems
- Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
- Hands-on hardware experience with desktops, laptops, and servers
- Familiarity with file system support including permissions, sharing, backups and restores.
- Experience with cloud platforms such as Microsoft 365 suite.
- Experience with Managed Service Providers (MSP)
- Experience with VM Ware
- Experience with Azure
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation package and so much more!
If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
Contact Detail:
ECI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365, Azure, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will show that you're not just a theoretical candidate but someone who can hit the ground running.
✨Tip Number 2
Practice explaining technical concepts in simple terms. Since the role requires excellent communication skills, being able to articulate complex ideas clearly will set you apart. Consider doing mock interviews with friends or family to refine this skill.
✨Tip Number 3
Research ECI's culture and values. Understanding their commitment to connection and empowerment can help you tailor your responses in interviews, demonstrating that you align with their mission and are genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of ECI on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specifics of the Desktop Support Engineer role, which can be beneficial for your application and interview preparation.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Desktop Support Engineer role. Focus on your expertise in Microsoft Office 365, Windows operating systems, and any experience with Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to customer service. Mention specific examples of how you've resolved technical issues in the past and how you can bring value to ECI.
Highlight Communication Skills: Since excellent communication is key for this role, emphasise your ability to explain technical concepts to non-technical users. Provide examples of situations where you've successfully communicated complex information.
Showcase Problem-Solving Abilities: In your application, include instances where you've effectively resolved Level 1 and 2 support cases. Detail your approach to troubleshooting and how you prioritised tasks to meet client expectations.
How to prepare for a job interview at ECI
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Desktop Support Engineer, especially in relation to Microsoft, Azure, and O365. Familiarise yourself with common issues like Mail Application problems and Client/Server Connectivity to demonstrate your knowledge during the interview.
✨Showcase Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. Prepare examples where you've successfully communicated complex information to non-technical users, as this will highlight your ability to connect with clients.
✨Demonstrate Customer-Centric Thinking
Prepare to discuss how you prioritise customer needs and manage expectations during troubleshooting. Think of specific instances where you resolved issues while keeping the customer's perspective in mind, as this aligns with ECI's values.
✨Familiarise with Tools and Technologies
Brush up on your knowledge of tools like Remote Monitoring and Management (RMM) and Mobile Device Management (MDM). Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
