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For Companies At a Glance
- Tasks: Provide desktop support for users in Windows, Exchange, and Office 365 environments.
- Company: ECI is a global leader in managed services and cybersecurity for financial services.
- Benefits: Enjoy a competitive compensation package and work with an amazing team globally.
- Why this job: Join a passionate team, solve real tech issues, and empower clients to focus on their business.
- Qualifications: Bachelor's degree in IT or 3+ years of relevant experience with Microsoft technologies.
- Other info: Experience with Managed Service Providers and cloud platforms is a plus!
The predicted salary is between 36000 - 60000 £ per year.
London, UK
New City Court
Ground Floor, 20 St Thomas St
London, UK SE19RS, GBR
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
The Opportunity:
We are seeking an enthusiastic, personable, and qualified Desktop Support Engineer – Microsoft, Azure, O365 to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office 365 environments.
The Desktop Support Engineer – Microsoft, Azure, O365 will provide desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.
In this role, you may be dedicated to one of our flagship clients or support multiple clients in London.
What you will do:
- Resolve level 1 and 2 support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasks.
- See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process.
- Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues.
- Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications.
- Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling.
- Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM).
Who you are:
- Excellent communication skills with a strong ability to articulate technical information to non-technical people.
- Excellent prioritization skills and an ability to see the world through the eyes of the customer.
- Bachelor’s degree in information technology related field, or 3+ years of equivalent combination of technical experience and education in the following:
- Microsoft Office 365 (O365)
- Microsoft Operating Systems such as Windows Server and Windows 10/11
- Installing and configuring computer hardware operating systems and applications
- Active Directory including account creation, modification and password resets
- Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
- Client VPN setup and troubleshooting
- Understanding of e-mail and spam technologies, and how messaging flows through these systems
- Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA)
- Hands-on hardware experience with desktops, laptops, and servers
- Familiarity with file system support including permissions, sharing, backups and restores.
- Experience with cloud platforms such as Microsoft 365 suite
Bonus points if you have:
- Experience with Managed Service Providers (MSP)
- Experience with VM Ware
- Experience with Azure
ECI’s culture is all about connection – connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation package and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
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Desktop Support Engineer employer: ECI
Contact Detail:
ECI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Make sure to familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365, Azure, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your communication skills during the interview process. Since the role requires articulating technical information to non-technical users, be prepared to demonstrate how you've successfully done this in past experiences.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved Level 1 and 2 support cases in previous roles. This will help illustrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Research ECI's culture and values before your interview. Understanding their emphasis on connection and teamwork can help you align your responses and show that you're a great fit for their team-oriented environment.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Desktop Support Engineer position. Understand the key responsibilities and required skills, especially those related to Microsoft, Azure, and O365.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that match the job requirements. Emphasize your technical expertise in Windows, Office 365, and Active Directory, as well as your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to customer service. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ECI
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft Office 365, Windows operating systems, and Active Directory. Highlight specific examples of how you've resolved technical issues in the past.
✨Communicate Clearly
Since excellent communication skills are crucial for this role, practice explaining technical concepts in simple terms. This will demonstrate your ability to articulate information to non-technical users.
✨Understand Customer Perspective
Emphasize your ability to see things from the customer's viewpoint. Share instances where you set client expectations during troubleshooting or provided exceptional customer service.
✨Familiarize Yourself with ECI's Culture
Research ECI's values and culture. Be ready to discuss how your personal values align with their emphasis on connection and teamwork, as this will show your enthusiasm for being part of their team.
