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For Companies At a Glance
- Tasks: Provide desktop support and resolve technical issues for users in a dynamic environment.
- Company: Join ECI, a global leader in managed services and cybersecurity for financial organisations.
- Benefits: Enjoy a competitive package, dynamic work culture, and opportunities for growth.
- Why this job: Be part of a passionate team that values technology and empowers employees.
- Qualifications: Bachelor’s degree in IT or 3+ years of relevant experience required.
- Other info: Bonus points for MSP, VMware, or Azure experience!
The predicted salary is between 36000 - 60000 £ per year.
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than , customers worldwide with over $ trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
The Opportunity:
We are seeking an enthusiastic, personable, and qualified Desktop Support Engineer – Microsoft, Azure, O to join our amazing team! In this role, you will provide end-user desktop support to multiple users running Windows, Exchange and Office environments.
The Desktop Support Engineer – Microsoft, Azure, O will provide desktop support and end-user server administration for all client issues while responding to Level and service tickets. You will work shoulder to shoulder with an awesome team and escalate all problems to the next level of support for guidance as well as contact third-party vendors for warranty service repair.
In this role, you may be dedicated to one of our flagship clients or support multiple clients in London.
What you will do:
Who you are:
Bonus points if you have:
ECI’s culture is all about connection – connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation package and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
LI-Onsite
Desktop Support Engineer employer: ECI
Contact Detail:
ECI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365, Azure, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will show that you're not just a theoretical candidate but someone who can hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially when it comes to explaining technical issues to non-technical users. Practising how to simplify complex concepts can make a big difference in how you present yourself during interviews.
✨Tip Number 3
Network with current or former employees of ECI or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare for common technical support scenarios that you might face in the role. Think through how you would handle Level 1 and 2 support cases, as well as system maintenance tasks. This preparation will help you demonstrate your problem-solving skills effectively.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Desktop Support Engineer role. Emphasise your proficiency in Microsoft Office 365, Windows Server, and Active Directory, as these are key requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your customer-centric approach. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to ECI's mission.
Highlight Relevant Experience: In your application, focus on your experience with Level 1 and 2 support cases, system maintenance, and any previous roles that involved collaboration with teams or third-party vendors. This will demonstrate your ability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical support role.
How to prepare for a job interview at ECI
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Office 365, Windows Server, and Active Directory. Highlight specific examples of how you've resolved Level 1 and 2 support cases in the past.
✨Communicate Clearly
As an excellent communicator, you should practice explaining technical issues in simple terms. This will demonstrate your ability to assist non-technical users effectively.
✨Demonstrate Customer-Centric Approach
Emphasise your strong prioritisation skills and customer-centric mindset. Be ready to share instances where you set appropriate client expectations during troubleshooting.
✨Familiarise Yourself with the Company Culture
Research ECI's values and culture, especially their emphasis on connection and teamwork. Prepare to discuss how your personal values align with theirs and how you can contribute to their dynamic work environment.
