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- Tasks: Provide exceptional support to clients and collaborate with sales and product teams.
- Company: Dynamic tech company in Greater London revolutionising the publishing industry.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join us to make a real impact with innovative AI solutions.
- Qualifications: 2+ years of experience, fluency in English, and strong organisational skills.
- Other info: Be part of a team that values collaboration and customer success.
The predicted salary is between 36000 - 60000 £ per year.
A dynamic technology company in Greater London is seeking a Customer Support Specialist. In this hybrid role, you'll provide exceptional support to clients and collaborate with sales and product teams. You will balance proactive customer success initiatives with reactive support duties, ensuring clients are fully equipped with guidance.
Ideal candidates have:
- 2+ years' experience
- Fluency in English
- Excellent organisational skills
Join us to help revolutionise the publishing industry with innovative AI solutions.
SaaS Customer Success & Support Specialist in London employer: Echobox
Contact Detail:
Echobox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Customer Success & Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common customer support scenarios. We want to show that we can handle tricky situations with ease, so practice your responses to potential questions.
✨Tip Number 3
Showcase your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or projects. This will highlight our ability to juggle proactive and reactive support duties.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace SaaS Customer Success & Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can contribute to our mission. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: As a Customer Support Specialist, communication is key. Make sure your application is clear, concise, and free of errors. We appreciate well-structured writing that reflects your ability to communicate effectively with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Echobox
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission, values, and recent projects. Understanding their innovative AI solutions and how they aim to revolutionise the publishing industry will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past roles where you’ve successfully supported clients or improved customer satisfaction. Highlight your proactive initiatives and how you balanced them with reactive support duties, as this aligns perfectly with what they’re looking for in a Customer Support Specialist.
✨Demonstrate Your Organisational Skills
Since excellent organisational skills are a must for this role, be ready to discuss how you manage your time and prioritise tasks. You could share tools or methods you use to stay organised, especially when juggling multiple client needs or collaborating with sales and product teams.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, how success is measured in the position, or what challenges the company currently faces in customer support. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
