At a Glance
- Tasks: Drive revenue growth and build strong relationships with customers.
- Company: Join a fast-growing AI company transforming the publishing industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting environment with a focus on collaboration and customer advocacy.
- Why this job: Be part of an innovative team making a real impact in the publishing world.
- Qualifications: Fluent in English and Spanish with 3+ years in Customer Success.
The predicted salary is between 36000 - 60000 € per year.
Key responsibilities
- Revenue Growth: Growing revenue through upselling, cross‑selling, and renewals.
- Relationship Building: Establishing trust and building strong relationships with key stakeholders.
- Customer Advocacy: Representing the customer's interests and ensuring their needs are communicated effectively within the company.
- Strategic Planning: Collaborating with customers to understand their long‑term goals and aligning our products to meet those goals.
- Contract Management: Handling contract negotiations, renewals, and any changes to the customer's subscription or service agreement.
- Customer Feedback: Gathering customer feedback and insights to drive product improvements.
About Echobox
We are a fast‑growing, research‑driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel machine learning techniques, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely on our product every day, including The Guardian, Condé Nast, Le Monde, The Sydney Morning Herald and The Times.
After the successful launch of our second product, we are preparing to launch more new features in the coming quarters, and are expecting our commercial team as we scale the company.
Do you think you have what it takes to be part of Echobox? We’d love to hear from you.
Required Skills and Experience
- Fluent written and spoken English and Spanish
- 3+ years of experience in a Customer Success or Account Manager role
Customer Success / Account Manager (Spanish speaking, UK-based) in London employer: Echobox
Echobox is an innovative and dynamic employer that prioritises employee growth and development within a collaborative work culture. As a UK-based company at the forefront of AI technology for the publishing industry, we offer our team members unique opportunities to engage with leading global brands while enjoying a supportive environment that values customer advocacy and strategic planning. Join us to be part of a fast-growing team where your contributions directly impact our success and the future of publishing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success / Account Manager (Spanish speaking, UK-based) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Echobox on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Echobox's products and recent news. Show us that you're genuinely interested in what we do and how you can contribute to our growth and customer success.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with our needs, especially in revenue growth and relationship building. We want to see how you can advocate for our customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team.
We think you need these skills to ace Customer Success / Account Manager (Spanish speaking, UK-based) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Success role. Highlight your achievements in revenue growth and relationship building, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer advocacy and how you can contribute to our mission. Be genuine and let your personality come through!
Showcase Your Language Skills:Since we’re looking for someone who’s fluent in both English and Spanish, make sure to highlight your language proficiency clearly. If you have experience working with Spanish-speaking clients, don’t forget to mention that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Echobox
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success. Understand key concepts like upselling, cross-selling, and how to build strong relationships with stakeholders. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Showcase Your Language Skills
Since this role requires fluency in both English and Spanish, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in Spanish, so practice speaking about your experience in both languages to impress the interviewers.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully managed customer relationships or driven revenue growth. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience clearly and effectively.
✨Understand Their Product and Market
Do your homework on Echobox and their products. Familiarise yourself with their AI technology and how it benefits online publishers. Being knowledgeable about their market and competitors will demonstrate your genuine interest in the company and the role.
