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For Companies At a Glance
- Tasks: Drive revenue growth and build strong relationships with customers.
- Company: Join a fast-growing AI company revolutionising the publishing industry.
- Benefits: Competitive salary, virtual activities, and generous annual leave.
- Why this job: Be part of an innovative team making a real impact in publishing.
- Qualifications: Fluent in English and German with 3+ years in Customer Success.
- Other info: Enjoy professional development opportunities and a dynamic work environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Key Responsibilities
- Revenue Growth: Growing revenue through upselling, crossâselling, and renewals.
- Relationship Building: Establishing trust and building strong relationships with key stakeholders.
- Customer Advocacy: Representing the customer's interests and ensuring their needs are communicated effectively within the company.
- Strategic Planning: Collaborating with customers to understand their longâterm goals and aligning our products to meet those goals.
- Contract Management: Handling contract negotiations, renewals, and any changes to the customer's subscription or service agreement.
- Customer Feedback: Gathering customer feedback and insights to drive product improvements.
About Echobox
We are a fastâgrowing, researchâdriven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel machine learning techniques, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely on our product every day, including The Guardian, CondĂŠ Nast, Le Monde, The Sydney Morning Herald and The Times.
After the successful launch of our second product, we are preparing to launch more new features in the coming quarters, and are expecting our commercial team as we scale the company.
Do you think you have what it takes to be part of Echobox? Weâd love to hear from you.
Required Skills and Experience
- Fluent written and spoken English and German
- 3+ years of experience in a Customer Success or Account Management role
- A customerâfocused mindset, putting customer experience first in every action you take
- Track record of using data and reporting to guide decision making
- The ability to translate complicated concepts to nonâtechnical people, while maintaining the ability to speak to highly technical people
- Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
- A natural problem solver who is able to dissect an issue and develop a plan to address this
Preferred Skills
- Experience managing and leading others in a professional environment.
- Experience working in a fast paced B2B SaaS organisation
- Excellent organisational and analytical skills, with proven ability to take initiative and build strong, productive relationships
- An interest in artificial intelligence and the future of the publishing industry
Benefits
We pay competitive salaries to all employees. Our global employees enjoy regular companyâwide virtual activities, such as online poker evenings and fortnightly coffee catchâups, for our team to get to know each other outside of work. Professionally, we host inâhouse conferences and an annual summer camp for all our global employees who are flown to and hosted in London. We ensure that all our employees also get local benefit contributions, the latest tech and a generous annual leave allowance.
Customer Success / Account Manager (German-speaking, UK-based) in London employer: Echobox
Contact Detail:
Echobox Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success / Account Manager (German-speaking, UK-based) in London
â¨Tip Number 1
Network like a pro! Reach out to current employees at Echobox on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
â¨Tip Number 2
Prepare for the interview by researching Echobox's products and recent news. Show us that you're genuinely interested in our mission and how you can contribute to our growth.
â¨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences align with the role of Customer Success / Account Manager. We want to hear how youâve built relationships and driven revenue in previous roles.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows us youâre serious about joining the team.
We think you need these skills to ace Customer Success / Account Manager (German-speaking, UK-based) in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success / Account Manager role. Highlight your experience in upselling, relationship building, and customer advocacy, as these are key responsibilities we value at StudySmarter.
Showcase Your Communication Skills: Since this role requires exceptional written and verbal communication skills, donât shy away from demonstrating these in your application. Use clear, concise language and make sure to proofread for any errors before hitting send!
Highlight Relevant Experience: We want to see your track record! Be sure to include specific examples of how you've successfully managed accounts or improved customer satisfaction in your previous roles. This will help us understand how you can contribute to our team.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. Itâs the quickest way for us to receive your application and ensures it lands in the right hands. We canât wait to hear from you!
How to prepare for a job interview at Echobox
â¨Know Your Customer Success Basics
Make sure you brush up on the key principles of customer success and account management. Understand how upselling, cross-selling, and renewals work, and be ready to discuss your past experiences in these areas. This will show that youâre not just familiar with the role but also passionate about driving revenue growth.
â¨Build Rapport with Interviewers
Since relationship building is crucial for this role, practice establishing a connection with your interviewers. Use their names, maintain eye contact, and engage in active listening. Share relevant anecdotes that highlight your ability to build strong relationships with stakeholders, as this will resonate well with the companyâs values.
â¨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your natural problem-solving abilities and your capacity to dissect issues effectively.
â¨Demonstrate Your Data-Driven Mindset
Since the job requires using data to guide decision-making, come prepared with examples of how you've used data in your previous roles. Discuss any tools or reporting methods youâve employed to gather insights and improve customer experience. This will show that you can align with the company's focus on research-driven strategies.
