Salary: Up to £55,000 per annum (DOE) | Company Benefits
Location: Walsall, West Midlands | Hybrid
Contract: Full Time | Permanent | 37 hours per week
About Us
Echo Managed Services and its subsidiary Aptumo support water companies globally to deliver effective customer service and drive retail operation efficiency through end to end customer service and water billing software offerings.
The Role
As PMO Lead, you will support the Head of PMO in establishing and operating a robust, enterprise-wide PMO function.
You will drive consistent governance, assurance, and reporting standards across all programmes, while embedding AIM as a sustainable operating model. Your focus will be on translating frameworks into real delivery practice - improving predictability, reducing risk, and strengthening stakeholder confidence.
Key Responsibilities
- Maintain and embed consistent governance frameworks aligned to AIM, ensuring effective stage gates, approvals, and adherence to delivery standards
- Lead the rollout and consistent application of AIM, maintaining central standards, templates, and tools while driving continuous improvement
- Deliver consolidated portfolio reporting across risks, issues, milestones, and financials, providing clear insights to support decision-making
- Oversee RAID management, dependency tracking, and change control processes, ensuring timely escalation and effective mitigation
- Support the Head of PMO in day-to-day operations, enabling strategic focus and providing structured outputs for internal and client forums
- Maintain central repositories with strong version control, consistency, and audit readiness across all programmes
What You’ll Need
- Proven experience in a PMO or Business Change role, ideally within software or technology delivery
- Experience establishing or maturing PMO capability within a growing organisation
- Strong understanding of portfolio governance, assurance, and reporting frameworks
- Experience supporting delivery across multiple programmes or complex environments
- Proficiency in tools such as MS Project, Excel, PowerPoint, SharePoint, and Jira
- Strong analytical skills with the ability to turn data into meaningful insight
- Confident communication skills, with experience engaging senior stakeholders
- Experience in utilities, energy, or public sector environments
- Familiarity with Agile, Waterfall, or hybrid delivery models
- Knowledge of implementation methodologies or scaled delivery frameworks
- Recognised qualification such as PRINCE2, MPM, or AgilePM
What You’ll Get
- Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
- Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
- Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
- Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
- Professional Development: Hands-on training and ongoing career development opportunities
- Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
- Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
We are committed to building a team that reflects the diversity of the communities we serve.
We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.
We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.
