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- Tasks: Provide top-notch telephone support and ensure customer satisfaction.
- Company: Leading customer service firm in Walsall with a supportive team culture.
- Benefits: Hybrid work options, career development, and engaging full-time schedule.
- Why this job: Join a passionate team and grow your career in customer service.
- Qualifications: Great communication skills and a strong customer-service orientation.
- Other info: Opportunity to work some Saturday shifts for added engagement.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer service firm in Walsall is seeking a Customer Service Advisor to join their inbound team. The role involves providing excellent telephone support, handling payments, and ensuring customer satisfaction.
This position offers career development, hybrid work options after a probationary period, and a supportive team environment.
Candidates should exhibit great communication skills and a strong customer-service orientation.
The full-time schedule includes some Saturday shifts, making it an engaging opportunity for those passionate about customer service.
Customer Service Advisor - Hybrid & Career Growth in Walsall employer: Echo
Contact Detail:
Echo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Hybrid & Career Growth in Walsall
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you chat with them, drop in some insights about their recent projects or achievements to impress them.
✨Tip Number 2
Practice your phone skills! Since this role is all about telephone support, try role-playing with a friend. Focus on being friendly and clear, just like you would with a customer.
✨Tip Number 3
Show off your customer service passion! During interviews, share stories of how you've gone above and beyond for customers. This will highlight your strong customer-service orientation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor - Hybrid & Career Growth in Walsall
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about providing excellent telephone support, make sure your written application reflects your communication prowess. Use clear and concise language, and don’t shy away from showcasing your customer-service orientation.
Tailor Your Application: We want to see how you fit into our team! Take a moment to customise your application to highlight relevant experiences that align with the job description. Mention any previous roles where you’ve excelled in customer service or handled payments.
Highlight Your Passion for Customer Service: Let us know why you’re passionate about customer service! Share specific examples of how you’ve gone above and beyond for customers in the past. This will help us see your dedication and enthusiasm for the role.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply through our website. It’s the best way to ensure we receive your details and can consider you for this exciting opportunity!
How to prepare for a job interview at Echo
✨Know the Company
Before your interview, take some time to research the customer service firm. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate effectively under pressure.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role, such as handling complaints or processing payments. Be ready to discuss how you would approach these situations, highlighting your problem-solving skills and customer-centric mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, career growth opportunities, or what a typical day looks like. This shows that you’re not just interested in the job, but also in how you can grow within the company.
