At a Glance
- Tasks: Lead performance in Billing & Collections, turning data into actionable insights.
- Company: Echo Managed Services, a leader in customer service and water billing solutions.
- Benefits: Competitive salary, family-friendly leave, health support, and professional development opportunities.
- Other info: Join a diverse team committed to inclusion and continuous improvement.
- Why this job: Make a real impact by driving operational excellence and influencing business decisions.
- Qualifications: Experience in billing, collections, and strong analytical skills required.
The predicted salary is between 55000 - 65000 £ per year.
Salary: £55,000 - £65,000 per annum (DOE) | Company Benefits
Location: Walsall, West Midlands | Hybrid
Contract: Full Time | Permanent | 40 hours per week
About Us: Echo Managed Services and its subsidiary Aptumo support water companies globally to deliver effective customer service and drive retail operation efficiency through end to end customer service and water billing software offerings.
The Role: We're looking for an experienced Billing & Collections Performance Manager to play a pivotal role in driving operational excellence across our Billing & Collections function. This is a highly visible role, working closely with senior leaders, operational managers and client stakeholders to ensure performance is effectively measured, understood and continuously improved. You'll use data, insight and commercial awareness to identify opportunities, challenge performance, strengthen governance and influence business decisions. Your insight and leadership will directly contribute to operational excellence, revenue protection and continuous improvement across the business. The role is designed to support a small but highly specialised team, working closely with operational leaders and client stakeholders. This is not a traditional operational management role. Instead, we're looking for someone who can understand the detail behind the numbers, identify risks and opportunities, and confidently translate complex data into clear client-facing recommendations. If you thrive on turning complex data into meaningful action, enjoy engaging with senior stakeholders, and have experience within billing, collections, revenue assurance or regulated customer service environments, we'd love to hear from you.
Key Responsibilities:
- Lead the Billing & Collections performance framework, turning data into meaningful insight and action.
- Deliver clear, accurate reporting, forecasting and performance commentary for senior leaders and clients.
- Identify trends, risks and opportunities to improve operational performance, customer outcomes and revenue recovery.
- Drive Billing Assurance activities, strengthening controls and reducing revenue leakage.
- Monitor collections performance and challenge existing strategies to maximise effectiveness and efficiency.
- Build trusted relationships with client and internal stakeholders, influencing decision-making through data-led recommendations.
- Support governance, audit and compliance requirements across the function.
- Champion continuous improvement, developing business cases and helping deliver measurable change.
- Partner with operational leaders to embed accountability, performance excellence and a culture of continuous improvement.
What We’re Looking For:
Essential Experience
- Significant experience within Billing, Collections, Revenue Assurance or Customer Operations environments.
- Strong understanding of billing and debt recovery processes.
- Experience working with performance frameworks, KPIs and management reporting.
- Advanced analytical skills, including experience working with large and complex datasets.
- Strong Excel and reporting capability.
- Experience creating dashboards, forecasts and executive-level reporting.
- Ability to translate complex information into clear business recommendations.
- Proven stakeholder management skills with the confidence to influence senior leaders and clients.
- Experience supporting governance, audit or control frameworks.
Desirable Experience
- Experience within the water, utilities or regulated services sector.
- Experience within an outsourced service or BPO environment.
- Knowledge of Aptumo or similar utility billing platforms.
- Understanding of revenue assurance principles and regulatory performance measures.
- Experience developing business cases and financial models.
- Project or change management experience.
What You'll Get:
- Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days.
- Financial & Life Assurance: Company Pension Scheme with salary sacrifice options.
- Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents.
- Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers.
- Professional Development: Hands-on training and ongoing career development opportunities.
- Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more.
- Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
At South Staffordshire Group, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies. We are committed to building a team that reflects the diversity of the communities we serve. We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities. We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.
Billing and Collections Performance Manager in Walsall employer: Echo
Echo is an exceptional employer for Account Executives, offering a dynamic and fast-paced work environment that fosters innovation and growth in the cybersecurity market. With a strong emphasis on employee development, you will have access to ongoing training and mentorship opportunities, enabling you to excel in your role while building meaningful relationships with industry leaders. Located in the heart of the tech sector, Echo provides a collaborative culture that values teamwork and encourages employees to contribute to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Billing and Collections Performance Manager in Walsall
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Echo. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Echo.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Echo. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Billing and Collections Performance Manager in Walsall
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Echo and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Echo how you can be a team player!
How to prepare for a job interview at Echo
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Echo.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Echo's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
