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- Tasks: Lead transformative projects and implement cutting-edge software solutions.
- Company: Echo Managed Services, a leader in customer engagement innovation.
- Benefits: Competitive salary, hybrid working, pension scheme, and wellness programmes.
- Why this job: Make a real impact while collaborating with passionate teams and high-profile clients.
- Qualifications: Experience in software implementation and strong project management skills.
- Other info: Join a forward-thinking culture that values your ideas and supports your growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Walsall
Package: To £60,000 (pro rata, depending on experience)
Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we don’t just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), you’ll be at the heart of innovation, driving the implementation of cutting-edge solutions. You’ll collaborate with passionate teams, work with high-profile clients, and bring complex ideas to life in a supportive, forward-thinking environment. If you thrive on challenge, love solving problems, and want your work to matter, this is where your next chapter begins.
Who We Are:
Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.
The Role:
We’re looking for a proactive and experienced Project Manager on a 9 month FTC basis, to lead the delivery of complex software implementations, including our flagship cloud-based billing and CRM solutions built on the Salesforce platform. You’ll be responsible for managing cross-functional teams, client relationships, and project governance to ensure successful delivery on time, within scope, and to budget.
Key Responsibilities:
- Lead end-to-end delivery of software implementation projects, from initiation through to go-live and post-deployment support.
- Develop detailed project plans, resource forecasts, and delivery schedules aligned with client expectations.
- Manage project governance, RAID logs, change control, and stakeholder reporting.
- Coordinate internal and external teams including developers, analysts, testers, and client-side stakeholders.
- Monitor project performance using KPIs and dashboards, driving continuous improvement.
- Ensure compliance with data protection, security, and regulatory standards throughout the project lifecycle.
- Identify and mitigate risks, resolve issues, and maintain momentum across workstreams.
- Support financial tracking and forecasting, ensuring delivery within agreed budgets.
- Facilitate workshops, sprint planning, and retrospectives in Agile or hybrid environments.
- Build strong relationships with clients, acting as a trusted advisor throughout the implementation journey.
What You’ll Need:
- Proven experience managing software implementation projects, ideally within utilities, energy, or public sector.
- Strong understanding of Salesforce, SaaS platforms, and system integration.
- Skilled in project governance, stakeholder management, and cross-functional coordination.
- Experience working with Agile, Waterfall, or hybrid delivery methodologies.
- Proficient in tools such as Jira, MS Project, SharePoint, Visio, and Microsoft Office Suite.
- Excellent communication, leadership, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, client-facing environment.
- Project Management certifications (e.g. PRINCE2, PMP, AgilePM) are highly desirable.
What You’ll Get in Return:
- Competitive salary.
- Pension scheme with employer contributions.
- 20 days holiday + bank holidays.
- Hybrid working options.
- 24/7 GP service and employee well-being programme.
- Access to My Premier Benefits retail discounts.
- Free onsite parking and gym facilities.
- A collaborative, forward-thinking environment where your ideas are valued.
Project Manager (FTC) in Stafford employer: Echo
Contact Detail:
Echo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager (FTC) in Stafford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and recent developments, especially in customer engagement and software solutions. This will help you tailor your responses and show that you're genuinely interested in making an impact.
✨Tip Number 3
Practice your problem-solving skills! As a Project Manager, you'll need to demonstrate your ability to tackle challenges head-on. Use mock interviews to showcase your approach to managing risks and delivering successful projects.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our innovative team at Echo Managed Services.
We think you need these skills to ace Project Manager (FTC) in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Project Manager role. Highlight your experience with software implementations and any relevant project management certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading transformative projects in the utilities sector. Share specific examples of your past successes and how they relate to our mission at Echo Managed Services.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention how you’ve tackled challenges in previous projects. We love candidates who can think on their feet and come up with innovative solutions, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our forward-thinking team!
How to prepare for a job interview at Echo
✨Know Your Projects Inside Out
Before the interview, make sure you can discuss your previous project management experiences in detail. Be ready to explain how you led software implementations, particularly in Agile or hybrid environments, and highlight any specific challenges you overcame.
✨Familiarise Yourself with Salesforce
Since the role involves working with Salesforce solutions, brush up on your knowledge of the platform. Be prepared to discuss how you've used Salesforce in past projects and how it can benefit client relationships and project delivery.
✨Demonstrate Your Leadership Skills
Think of examples that showcase your leadership abilities. Whether it's managing cross-functional teams or facilitating workshops, be ready to share how you motivate and guide your team to achieve project goals.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their project management methodologies, team dynamics, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
