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- Tasks: Lead transformative projects and implement cutting-edge solutions in a dynamic environment.
- Company: Join Echo Managed Services, shaping the future of customer engagement in utilities.
- Benefits: Competitive salary, pension scheme, hybrid working, and wellness programmes.
- Why this job: Make a real impact while collaborating with passionate teams and high-profile clients.
- Qualifications: Experience in software implementation and strong project management skills required.
- Other info: Enjoy a supportive culture that values innovation and continuous improvement.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Location: Walsall
Package: To ÂŁ60,000 (pro rata, depending on experience)
Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we don’t just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), you’ll be at the heart of innovation, driving the implementation of cutting‑edge solutions. You’ll collaborate with passionate teams, work with high‑profile clients, and bring complex ideas to life in a supportive, forward‑thinking environment. If you thrive on challenge, love solving problems, and want your work to matter, this is where your next chapter begins.
Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward‑thinking organisation that values collaboration, integrity, and continuous improvement.
The Role: We’re looking for a proactive and experienced Project Manager on a 9 month FTC basis, to lead the delivery of complex software implementations, including our flagship cloud‑based billing and CRM solutions built on the Salesforce platform. You’ll be responsible for managing cross‑functional teams, client relationships, and project governance to ensure successful delivery on time, within scope, and to budget.
Key Responsibilities:
- Lead end‑to‑end delivery of software implementation projects, from initiation through to go‑live and post‑deployment support
- Develop detailed project plans, resource forecasts, and delivery schedules aligned with client expectations
- Manage project governance, RAID logs, change control, and stakeholder reporting
- Coordinate internal and external teams including developers, analysts, testers, and client‑side stakeholders
- Monitor project performance using KPIs and dashboards, driving continuous improvement
- Ensure compliance with data protection, security, and regulatory standards throughout the project lifecycle
- Identify and mitigate risks, resolve issues, and maintain momentum across workstreams
- Support financial tracking and forecasting, ensuring delivery within agreed budgets
- Facilitate workshops, sprint planning, and retrospectives in Agile or hybrid environments
- Build strong relationships with clients, acting as a trusted advisor throughout the implementation journey
What You’ll Need:
- Proven experience managing software implementation projects, ideally within utilities, energy, or public sector
- Strong understanding of Salesforce, SaaS platforms, and system integration
- Skilled in project governance, stakeholder management, and cross‑functional coordination
- Experience working with Agile, Waterfall, or hybrid delivery methodologies
- Proficient in tools such as Jira, MS Project, SharePoint, Visio, and Microsoft Office Suite
- Excellent communication, leadership, and problem‑solving skills
- Ability to manage multiple priorities in a fast‑paced, client‑facing environment
- Project Management certifications (e.g. PRINCE2, PMP, AgilePM) are highly desirable
What You’ll Get in Return:
- Competitive salary
- Pension scheme with employer contributions
- 20 days holiday + bank holidays
- Hybrid working options
- 24/7 GP service and employee well‑being programme
- Access to My Premier Benefits – retail discounts
- Free onsite parking and gym facilities
- A collaborative, forward‑thinking environment where your ideas are valued
Project Manager (FTC) employer: Echo
Contact Detail:
Echo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager (FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Project Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their software solutions and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in making an impact.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific challenges you've faced in past projects and how you overcame them. This will demonstrate your ability to thrive in a fast-paced environment and manage multiple priorities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s shape the future of customer engagement together!
We think you need these skills to ace Project Manager (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Manager role. Highlight your experience with software implementations and any relevant project management certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading transformative projects in the utilities sector. Share specific examples of your past successes that relate to the role.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention how you’ve tackled challenges in previous projects. We love candidates who can think on their feet and come up with innovative solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our forward-thinking team!
How to prepare for a job interview at Echo
✨Know Your Projects Inside Out
Before the interview, make sure you can discuss your previous project management experiences in detail. Be ready to explain how you led software implementations, particularly in Agile or hybrid environments, and how you tackled challenges along the way.
✨Familiarise Yourself with Salesforce
Since the role involves working with Salesforce solutions, brush up on your knowledge of the platform. Be prepared to discuss how you've used Salesforce in past projects and how it can benefit client relationships and project delivery.
✨Demonstrate Your Leadership Skills
Think of examples where you've successfully managed cross-functional teams and built strong client relationships. Highlight your communication and problem-solving skills, as these are crucial for a Project Manager in a fast-paced environment.
✨Prepare Questions for Them
Show your interest in the company by preparing thoughtful questions about their projects and culture. Ask about their approach to innovation and how they support continuous improvement within teams. This will demonstrate your proactive attitude and genuine interest in the role.
