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- Tasks: Lead transformative projects and manage client relationships in a dynamic environment.
- Company: Join Echo Managed Services, part of the innovative South Staffordshire group.
- Benefits: Competitive salary, pension scheme, 25 days holiday, and access to a gym.
- Why this job: Make a significant impact while driving innovation and excellence in a collaborative team.
- Qualifications: Experience in project management, SaaS, and strong communication skills required.
- Other info: Enjoy mentorship from experienced professionals and a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: Walsall, England, United Kingdom
Salary: Competitive
Hours: 37 hours per week
Travel: Travel required to Northern Ireland
Are you a dynamic leader with a passion for driving innovation and excellence? Join Echo Managed Services, part of the South Staffordshire group, as our Programme Manager FTC! You'll spearhead transformative projects, manage top-tier client relationships, and optimise processes for peak performance. If you're ready to make a significant impact in a forward-thinking organisation that values collaboration, integrity and continuous improvement, we want to hear from you!
Who We Are
Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity and continuous improvement.
The Role
- Lead and manage a team of Workstream leads across the Implementation programme.
- Lead internal and external programme boards and associated status reporting for clear and accurate workstream activities.
- Manage programme RAID logs, change control processes, dependency mapping, action & escalation logs.
- Manage client relationships and escalations.
- Maintain high-level plans and ensure workstream plans support the high-level plan.
- Support financial forecasting through timesheet controls and forecasting spend against targets.
- Create and maintain performance dashboards to monitor KPIs, such as defect rates.
- Review communication plans across workstreams and wider teams to ensure alignment on shared goals.
- Build relationships with key stakeholders to support clear expectation setting.
- Provide impact analysis and context for decisions presented at the programme board to enable swift decision-making.
- Review and optimise current ways of working across all streams, including automation to reduce activity time.
- Define programme success criteria to ensure the team has clear goals and alignment during prioritisation conflicts.
- Manage commercial controls and project plans to ensure high-quality, on-time delivery within the agreed budget.
What You’ll Need
- Proven experience leading projects and large-scale implementations, ideally within SaaS or cloud-based platforms.
- Proven Salesforce experience.
- Previous exposure within the utilities sector (desirable).
- Excellent planning and coordination skills.
- Good understanding of software development lifecycle (SDLC), DevOps and IT operations.
- Experience in risk management, contingency planning and incident resolution.
- Strong analytical and problem-solving capabilities.
- Ability to work in a fast-paced, complex environment with multiple moving parts.
- Excellent communication and stakeholder management skills.
What You’ll Get In Return
- A competitive salary.
- Pension scheme with employer contributions.
- 25 days holiday plus bank holidays.
- A supportive and collaborative work environment where your ideas and contributions are highly valued.
- Mentorship and guidance from experienced professionals.
- 24/7 GP service.
- Access to premier benefits – store discounts.
- Employee Well-being programme.
- Free onsite parking.
- Onsite Gym.
Programme Manager FTC in Oswestry employer: Echo
Contact Detail:
Echo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager FTC in Oswestry
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Programme Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show how your values align with theirs, especially around collaboration and innovation. Tailor your answers to reflect your understanding of their goals!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. We suggest focusing on common questions related to project management and stakeholder engagement to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Programme Manager position!
We think you need these skills to ace Programme Manager FTC in Oswestry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Programme Manager role. Highlight your leadership experience, especially in managing projects and client relationships, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about driving innovation and excellence. Share specific examples of how you've led teams or optimised processes in previous roles to show us what you can bring to the table.
Showcase Your Achievements: Quantify your successes where possible! Whether it’s improving KPIs or managing budgets, we love to see numbers that demonstrate your impact. This helps us understand the value you could add to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our forward-thinking organisation!
How to prepare for a job interview at Echo
✨Know Your Programme Management Inside Out
Make sure you brush up on your programme management skills, especially in relation to leading teams and managing client relationships. Be ready to discuss your previous experiences with large-scale implementations and how you've optimised processes in the past.
✨Showcase Your Salesforce Savvy
Since proven Salesforce experience is a must-have, prepare to talk about specific projects where you've used Salesforce effectively. Highlight any innovative solutions you've implemented that improved performance or client satisfaction.
✨Demonstrate Your Analytical Skills
Be prepared to discuss how you've tackled complex problems in fast-paced environments. Bring examples of how you've used data to inform decision-making and how you've managed risks and escalations in previous roles.
✨Build Rapport with Stakeholders
During the interview, focus on your communication skills and how you've built relationships with key stakeholders in the past. Share examples of how you've set clear expectations and aligned teams towards shared goals, as this will resonate well with their collaborative culture.
