At a Glance
- Tasks: Deliver top-notch customer service and assist with various customer queries.
- Company: Join Echo, an award-winning company focused on career development.
- Benefits: Competitive salary, hybrid working, free parking, and annual pay reviews.
- Other info: Fun team culture, social events, and a focus on learning.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 24636 - 27400 £ per year.
Salary: £24,636 per year
Hours: Full‑Time: 37.5 hrs/week, Mon‑Fri 8am‑6pm, 1 in 4 Saturdays 8am‑1pm
Location: Green Lane, Walsall, West Midlands
We have some amazing Full‑Time opportunities in our growing Inbound Customer Service Teams! If you’re looking to join an award‑winning company that gives you opportunities to develop a career, then apply now!
Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a water bill to helping with water supply issues. Customer service experience is desirable but if you don’t have any, don’t worry! We offer a comprehensive training package to enable you to become experts in helping people. If you have a passion to help people and want to learn and grow, this could be the role for you!
The role will give you a start with a growing business, giving you the chance to develop your career with a forward‑thinking company.
What You’ll Get In Return:
- Passionate about career development – we want you to succeed and build a career!
- 15% of our people have been promoted in the last 12 months!
- Hybrid working from home option once you’ve passed 6 month probation and are hitting your targets
- Annual pay review
- Free parking on site
- Employee recognition scheme with rewards
- Social hub
- Fun working environment with an emphasis on teamwork
- Gym on site
- Life Assurance
- Cycle to work scheme
- Focus on learning and development
- Social events
Who We Are:
We’re part of South Staffordshire PLC who own South Staffs and Cambridge Water, amongst a host of other businesses – as a result you’ll be part of a 3000‑strong network of colleagues with all of the potential for your future that brings.
The Role:
The role involves delivering excellent customer service on the telephone, for example taking payment and Direct Debit calls from our customers. You’ll deliver first class customer service each and every time, and ideally you have a background of providing that to a high quality whether that’s inbound, outbound or face to face.
Shift Pattern:
Full Time: 37.5 hours per week. Monday to Friday with shifts between 8am‑6pm, and 1 in 4 Saturdays 8am‑1pm.
We Are Looking For People Who:
- Have a great work ethic
- Enjoy working as part of a team
- Are customer service driven
- Have great communication skills
You’ll need to be able to attend an assessment centre here in Walsall on either the 11th or 13th November 2025, sessions will run between 17:00 - 20:00. If you’re unable to attend either of these dates or the start date of 1st December 2025, then we won’t be able to consider your application this time. The assessment centre will involve an interview and a quick online test of your customer service skills so it’s nothing to be nervous about! We’ll do our best to make you feel comfortable and you’ll learn plenty more about us in the process. If you’re successful with your application, we’ll be in touch really soon to confirm your place and tell you what to expect on the day!
Customer Service Advisor in Walsall employer: Echo
As a leading software solutions provider in the UK, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and professional growth. Our hybrid working model allows for flexibility, while our commitment to innovation ensures that you will be at the forefront of technology, leading talented teams in a supportive environment. With competitive salaries and comprehensive benefits, including a robust pension scheme, we are dedicated to creating a rewarding workplace for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Walsall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Echo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Echo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Walsall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Echo:Your cover letter is your chance to shine! Tell us why you want to work at Echo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Echo!
How to prepare for a job interview at Echo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
