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- Tasks: Deliver top-notch customer service and assist with various customer queries.
- Company: Join Echo, an award-winning company focused on career development.
- Benefits: Competitive salary, hybrid working, free parking, and annual pay reviews.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Fun team culture, social events, and a focus on learning.
The predicted salary is between 24636 - 27400 ÂŁ per year.
Salary: ÂŁ24,636 per year
Hours: Full‑Time: 37.5 hrs/week, Mon‑Fri 8am‑6pm, 1 in 4 Saturdays 8am‑1pm
Location: Green Lane, Walsall, West Midlands
We have some amazing Full‑Time opportunities in our growing Inbound Customer Service Teams! If you’re looking to join an award‑winning company that gives you opportunities to develop a career, then apply now!
Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a water bill to helping with water supply issues. Customer service experience is desirable but if you don’t have any, don’t worry! We offer a comprehensive training package to enable you to become experts in helping people. If you have a passion to help people and want to learn and grow, this could be the role for you!
The role will give you a start with a growing business, giving you the chance to develop your career with a forward‑thinking company.
What You’ll Get In Return:
- Passionate about career development – we want you to succeed and build a career!
- 15% of our people have been promoted in the last 12 months!
- Hybrid working from home option once you’ve passed 6 month probation and are hitting your targets
- Annual pay review
- Free parking on site
- Employee recognition scheme with rewards
- Social hub
- Fun working environment with an emphasis on teamwork
- Gym on site
- Life Assurance
- Cycle to work scheme
- Focus on learning and development
- Social events
Who We Are:
We’re part of South Staffordshire PLC who own South Staffs and Cambridge Water, amongst a host of other businesses – as a result you’ll be part of a 3000‑strong network of colleagues with all of the potential for your future that brings.
The Role:
The role involves delivering excellent customer service on the telephone, for example taking payment and Direct Debit calls from our customers. You’ll deliver first class customer service each and every time, and ideally you have a background of providing that to a high quality whether that’s inbound, outbound or face to face.
Shift Pattern:
Full Time: 37.5 hours per week. Monday to Friday with shifts between 8am‑6pm, and 1 in 4 Saturdays 8am‑1pm.
We Are Looking For People Who:
- Have a great work ethic
- Enjoy working as part of a team
- Are customer service driven
- Have great communication skills
You’ll need to be able to attend an assessment centre here in Walsall on either the 11th or 13th November 2025, sessions will run between 17:00 - 20:00. If you’re unable to attend either of these dates or the start date of 1st December 2025, then we won’t be able to consider your application this time. The assessment centre will involve an interview and a quick online test of your customer service skills so it’s nothing to be nervous about! We’ll do our best to make you feel comfortable and you’ll learn plenty more about us in the process. If you’re successful with your application, we’ll be in touch really soon to confirm your place and tell you what to expect on the day!
Customer Service Advisor employer: Echo
Contact Detail:
Echo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your assessment centre, do a bit of research on Echo and their values. This will help you connect your answers to what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Brush up on your customer service skills by role-playing common scenarios. Think about how you’d handle different customer queries and practice your responses with a friend or family member.
✨Tip Number 3
Be yourself during the interview! The team at Echo wants to see your personality shine through. Don’t be afraid to share your passion for helping people and how you can contribute to their amazing customer service culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and resources to help you prepare for your journey with Echo.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see your passion for helping people shine through!
Show Off Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, so don’t hold back!
Highlight Teamwork Experience: We’re all about teamwork here at Echo, so if you’ve got any experience working in a team, be sure to mention it! Share examples of how you’ve collaborated with others to achieve a common goal.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Echo
✨Know the Company
Before your interview, take some time to research Echo and its values. Understanding their commitment to customer service and career development will help you align your answers with what they’re looking for.
✨Show Your Passion for Helping People
Since this role is all about customer service, be ready to share examples of how you've helped others in the past. Whether it's a work experience or a personal story, showing your passion for helping people will resonate well with the interviewers.
✨Practice Common Customer Service Scenarios
Prepare for the online test by practising common customer service scenarios. Think about how you would handle different situations, like dealing with an upset customer or answering a tricky query. This will boost your confidence and show that you're ready for the role.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training programme or opportunities for career advancement. This shows your interest in growing with the company and helps you determine if it’s the right fit for you.
