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For Companies At a Glance
- Tasks: Lead service design activities and facilitate workshops to enhance core services.
- Company: Global professional services organisation focused on digital transformation.
- Benefits: Competitive daily rate, annual leave, pension contributions, and excellent benefits.
- Why this job: Join a dynamic team to shape innovative services and make a real impact.
- Qualifications: 8–10+ years in Service Design with experience in complex organisations.
- Other info: Ideal for those ready to dive into transformative projects and navigate ambiguity.
Location: London or Glasgow (Hybrid)
Contract: 2–3 Month Daily Rate Contract
Team: Digital Experience
The Opportunity
We’re supporting a global professional services organisation looking to bring in an experienced Service Design Manager on a 3–5 month contract to support a key transformation programme within their Digital Experience team. The focus of this role will be helping reimagine and evolve four core services, exploring how they could expand in functionality, integrate new capabilities (including AI) and better support both internal teams and clients.
You’ll step into a programme that has already delivered an MVP release, helping the team build on this foundation — interrogating the brief, exploring new service possibilities and shaping how these services evolve as part of a broader transformation agenda. A key part of the role will involve running and facilitating a regular series of workshops, bringing together stakeholders from across the business to align on opportunities, shape service direction and move initiatives forward.
This role would suit someone comfortable operating in complex enterprise environments, quickly understanding the landscape, aligning stakeholders and helping teams move from early ideas to tangible service improvements.
What You’ll Be Doing
- Lead service design activity within a major transformation programme
- Facilitate regular workshops and co-design sessions with cross-functional teams and senior stakeholders
- Help reimagine four core services, exploring how they can evolve, scale and deliver greater value
- Build on an existing MVP, identifying opportunities to expand functionality and improve the service experience
- Interrogate early-stage ideas and translate them into clear service concepts and design direction
- Map end-to-end services, journeys and ecosystems to identify improvement opportunities
- Navigate complex stakeholder landscapes and align teams around a shared vision
- Work closely with transformation, technology and product teams to support service evolution
What We’re Looking For
- 8–10+ years’ experience working specifically in Service Design roles
- A strong track record designing end-to-end services within complex organisations
- Experience working on large-scale transformation programmes
- Proven ability to facilitate workshops and manage senior stakeholders
- Experience taking early-stage ideas or MVP services and evolving them into more mature offerings
- Strong experience working in B2B or enterprise environments
- Comfortable navigating ambiguity and aligning multiple stakeholders
- A portfolio demonstrating service design thinking, facilitation and tangible impact
Useful Experience
- Exposure to AI or GenAI-enabled services
- Experience in professional services, consulting or regulated sectors
- Experience redesigning enterprise or operational services
- Experience working with MVPs or early-stage service concepts
Please note this is a PAYE contract which comes with annual leave and pension contribution + excellent benefits. No option to pay through limited company. This role would suit someone immediately available or available within two weeks, who enjoys stepping into complex programmes and helping shape how services evolve.
Service Designer in Slough employer: Echo Talent
Contact Detail:
Echo Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the service design field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your portfolio in shape! Make sure it showcases your best work, especially projects that highlight your experience with complex transformations and stakeholder management. A strong portfolio can really set you apart.
✨Tip Number 3
Practice your workshop facilitation skills! Since this role involves running workshops, being able to demonstrate your ability to engage stakeholders and drive discussions will be key. Maybe even run a mock session with friends to get comfortable.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your enthusiasm and commitment to the role. Don’t miss out!
We think you need these skills to ace Service Designer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Design role. Highlight your experience in service design, especially in complex environments, and showcase any relevant projects that align with the job description.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've facilitated workshops or led service design initiatives, and don’t forget to express your enthusiasm for the opportunity!
Showcase Your Portfolio: If you have a portfolio, make it shine! Include case studies that demonstrate your service design thinking and the tangible impact of your work. This is your chance to visually communicate your skills and experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Echo Talent
✨Know Your Services Inside Out
Before the interview, dive deep into the four core services mentioned in the job description. Understand their current functionalities and think about how they could evolve. This will help you demonstrate your expertise and show that you're already thinking about how to add value.
✨Prepare for Workshop Facilitation
Since facilitating workshops is a key part of the role, practice how you would lead a session. Think about potential activities or exercises that could engage stakeholders and align them on service direction. Being able to articulate your approach will impress the interviewers.
✨Showcase Your Portfolio
Bring along a portfolio that highlights your service design projects, especially those involving transformation programmes. Be ready to discuss specific examples where you've taken early-stage ideas and turned them into successful services. This will provide tangible evidence of your capabilities.
✨Align with Their Vision
Research the company’s recent projects and their approach to digital transformation. During the interview, express how your experience aligns with their vision and how you can contribute to their goals. This shows that you’re not just looking for any job, but are genuinely interested in their mission.