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For Companies At a Glance
- Tasks: Lead transformative projects in digital service design and user experience.
- Company: Join a global professional services firm focused on innovation and digital change.
- Benefits: Enjoy hybrid working, career growth opportunities, and comprehensive wellbeing support.
- Why this job: Shape impactful digital solutions while collaborating with brilliant professionals in a dynamic environment.
- Qualifications: 5-8 years in service design or UX, with a strong portfolio and B2B experience.
- Other info: This is a newly created role with a focus on meaningful digital transformation.
The predicted salary is between 48000 - 72000 £ per year.
We’re hiring a Senior Service Designer to lead on meaningful, complex transformation projects in a large, global professional services organisation. Sitting within a dynamic internal digital experience team, this role will have you working on initiatives that span business service transformation, digital culture enablement, GenAI trials, internal platform redesigns and more.
You’ll work across a wide range of strategic initiatives, from shaping AI roadmaps to running discovery sprints, from end-to-end service reviews to digital literacy programs. You’ll be hands-on, leading user research, prototyping, and facilitating impactful workshops, while also influencing at a senior level. You’ll help embed design deeply into the way the business thinks, plans, and delivers.
It’s a rare opportunity to shape from within, in a company that’s building its design maturity and has strong appetite for innovation. You’ll be working with brilliant, values-led professionals, solving genuinely juicy problems and helping an entire industry evolve.
What You’ll Be Doing
- Lead discovery and research for major strategic initiatives across digital and data culture, AI, internal tooling, and client-facing service redesigns
- Work independently or alongside review boards to shape, test and refine ideas into tangible service solutions
- Bring the user voice into everything – influencing roadmaps, strategies and investment decisions
- Prototype and experiment – creating low-to-high fidelity concepts, validating assumptions and iterating rapidly
- Support implementation – working closely with change managers and product owners to bring services to life
- Co-create within multi-disciplinary teams – including transformation specialists, data leads, digital enablement and change
- Champion service design as a craft and mindset across the organisation, including training and coaching others
- Collaborate with internal and external consultants on high-profile programmes across AI and service innovation
What You’ll Bring
- 5–8 years of experience in service design, UX or user research roles (agency or in-house); current role and majority of experience must be in service design
- Proven track record designing end-to-end services in complex, often ambiguous environments
- Experience from professional services or in-house with a B2B focus
- Strong experience in B2B or professional services settings, or the ability to translate those challenges from other sectors
- Experience working on digital transformation and/or GenAI-related initiatives
- Confidence running workshops and co-design sessions with senior stakeholders
- Gravitas and clarity in presenting recommendations that inform strategy, investment and direction
- Empathy, curiosity, and emotional intelligence – the ability to gain trust and get buy-in quickly
- A clear, thoughtful portfolio that demonstrates how you work, think and create impact
Nice to have:
- Experience building or embedding service design functions
- Exposure to transformation, data literacy or internal operations redesign
- Background in consulting with a strong narrative for moving in-house
- Experience supporting cultural or mindset shifts in digital maturity
Why Join?
This client offers the best of both worlds - global scale with the feel of an agile innovation team. Here’s a snapshot of what’s on offer:
- Career growth: Global secondments, paid study support, and award-winning L&D
- Flexibility: Hybrid working, additional leave purchase, and varied work options
- Wellbeing: Private healthcare, mental health support, discounted gyms, wellbeing apps
- Family-first: Inclusive parental leave, fertility support, and care-related leave
Ready to shape what’s next? Apply now to make your mark on meaningful digital change.
Senior Service Designer employer: Echo Talent
Contact Detail:
Echo Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Familiarise yourself with the latest trends in service design and digital transformation. Being well-versed in current methodologies and tools will not only boost your confidence but also demonstrate your commitment to the field during interviews.
✨Tip Number 2
Network with professionals in the service design and digital transformation space. Attend relevant workshops, webinars, or meetups to connect with industry experts and gain insights that could give you an edge in discussions with our team.
✨Tip Number 3
Prepare to discuss specific examples from your past work that showcase your ability to lead complex projects and influence stakeholders. Highlighting your hands-on experience with user research and prototyping will resonate well with us.
✨Tip Number 4
Showcase your passion for embedding design thinking within organisations. Be ready to share how you've previously championed service design as a mindset and how you can contribute to our goal of enhancing design maturity.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Senior Service Designer position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in service design, UX, or user research. Emphasise your track record in leading complex projects and your ability to work in ambiguous environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital transformation and service design. Use specific examples from your past work to demonstrate how you can contribute to the company's goals and culture.
Showcase Your Portfolio: Include a clear and thoughtful portfolio that illustrates your design process and impact. Highlight projects that involved user research, prototyping, and collaboration with stakeholders, as these are crucial for this role.
How to prepare for a job interview at Echo Talent
✨Showcase Your Portfolio
Make sure to bring a clear and thoughtful portfolio that highlights your previous work in service design. Be prepared to discuss specific projects, the challenges you faced, and how you created impact through your designs.
✨Demonstrate Your User-Centric Approach
Emphasise your ability to bring the user voice into your work. Discuss how you've influenced roadmaps and strategies by incorporating user feedback, and be ready to share examples of how you've conducted user research and prototyping.
✨Prepare for Collaborative Scenarios
Since this role involves co-creating within multi-disciplinary teams, think of examples where you've successfully collaborated with others. Be ready to discuss how you facilitated workshops or co-design sessions, especially with senior stakeholders.
✨Exhibit Your Change Management Skills
Highlight your experience in supporting implementation and working closely with change managers and product owners. Prepare to discuss how you've helped bring services to life and contributed to cultural shifts within an organisation.
