Echo Talent is seeking a Senior Service Design Manager to lead meaningful, complex transformation projects within a large global professional services organisation. This hands-on role blends service design, research, prototyping and strategic thinking to turn insights into practical services.
You'll collaborate with senior stakeholders across technology, change, data and product teams to develop AI roadmaps, redesign internal services and establish design systems, while championing user-centred
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Senior Service Design Lead - AI-Driven Transformation employer: Echo Talent
As a Senior Service Design Manager at our London-based global professional services organisation, you'll thrive in a dynamic hybrid work environment that champions innovation and collaboration. We offer a culture that prioritises employee growth through hands-on experience with cutting-edge technologies like GenAI, alongside opportunities to lead transformative projects that shape the future of service design. Join us to be part of a community that values user-centred design and empowers you to influence strategic direction while developing your skills in a supportive and engaging atmosphere.
