Echo Talent is seeking a Senior Service Design Manager to lead transformation projects across digital, AI and business platforms within a global professional services organisation. You will combine service design, research, prototyping and strategy to deliver practical, user-centred solutions.
You’ll shape AI roadmaps, experiment with GenAI, and guide design systems and capabilities while working with senior stakeholders and cross-functional teams to turn insights into actionable improvements.
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Senior Service Design & AI Transformation Lead employer: Echo Talent
As a Senior Service Design Manager at our London-based global professional services organisation, you'll thrive in a dynamic hybrid work environment that champions innovation and collaboration. We offer a culture that prioritises employee growth through hands-on experience with cutting-edge technologies like GenAI, alongside opportunities to lead transformative projects that shape the future of service design. Join us to be part of a community that values user-centred design and empowers you to influence strategic direction while developing your skills in a supportive and engaging atmosphere.
