Client Director

Client Director

Location: Hybrid (Central London – ~2 days/week)

Salary: £60,000 – £70,000 + Excellent Bonus + Benefits

Overview

We’re looking for a Client Director with deep expertise in brand and campaign tracking, cross-media measurement, and marketing effectiveness. This is a senior commercial role focused on nurturing strategic client partnerships, leading high-impact research programs, and driving sustainable account growth.

You’ll join a high-performing commercial team supporting major FMCG, Retail, and Pharma brands, managing a mix of brand engagement, tracking and campaign evaluation. You\’ll bring a consultative mindset, commercial sharpness, and the confidence to advise senior stakeholders.

What You’ll Be Doing

• Grow and lead key client accounts , identifying new revenue opportunities and expanding existing relationships—no cold calling required.
• Act as a trusted advisor on campaign and brand effectiveness programs (e.g., ad lift, post-launch tracking, cross-media studies).
• Guide early project scoping and client storytelling , shaping insights into strategic narratives that inspire action.
• Represent the company at industry events, high-stakes pitches, and thought leadership forums .
• Own account strategies and contribute to pipeline development through accurate forecasting and opportunity management.
• Collaborate cross-functionally with internal research, data, and consulting teams to ensure client success.
• Help drive solution innovation , particularly in agile research, AI-powered tools, and persona-led insight delivery.

What We’re Looking For

• Circa 7+ years of experience from a Market Research agency with a strong background in insights, research, or marketing effectiveness , with a track record of growing and managing client portfolios.
• Expertise in brand tracking, campaign measurement , and media impact analysis .
• Commercially minded and relationship-driven – adept at growing business from within existing accounts .
• Confident communicator, able to guide clients when results shift unexpectedly and translate findings into business recommendations.
• Strategic thinker with strong presentation skills and an ability to bring data to life through storytelling.
• Experience working with FMCG, retail, or pharma clients is a plus.
• A collaborative team player with an entrepreneurial edge and a desire to deliver excellence.

Why Join?

• Be part of a company leading innovation in AI-powered insights, agile solutions, and deep qualitative probing via conversational AI.
• Work alongside commercial experts, contributing to millions in annual bookings.
• Access a proprietary global panel of millions, allowing unmatched flexibility and speed in research delivery.
• Benefit from a rich learning culture, continuous development opportunities, and exposure to major international clients.
• Enjoy flexible hybrid working, with a central London HQ and expansion plans underway

Please reach out to Rosie Cantwell for more information.