At a Glance
- Tasks: Manage accounts, reduce overdue balances, and build strong customer relationships.
- Company: Join a dynamic team in Kettering focused on credit control.
- Benefits: Competitive salary of £29K, supportive work environment, and career growth opportunities.
- Other info: Ideal for self-motivated individuals looking to thrive in a fast-paced environment.
- Why this job: Make a real impact by helping customers and driving business success.
- Qualifications: Experience in credit control or debt collections and strong communication skills.
The predicted salary is between 29000 - 29000 £ per year.
Account Manager role that focuses on credit control, debt collection, and relationship management.
The Role
You’ll manage a portfolio of accounts, working closely with customers and internal teams to reduce overdue balances, minimise losses and support the growth of the credit programme.
Key Responsibilities
- Manage delinquent accounts and resolve outstanding balances
- Confidently handle difficult phone conversations with customers
- Negotiate partial and extended payment arrangements
- Build strong relationships with field and sales teams
- Track performance, provide forecasts and support monthly planning
- Promote and support credit programmes across the business
What We’re Looking For
- Experience in Credit Control / Debt Collections (Financial Services or similar)
- Confident communicator with strong negotiation skills
- Organised and able to manage multiple accounts
- Self‑motivated, positive and results‑driven
- Good IT skills including Microsoft Office
Qualifications
- 5 GCSEs (or equivalent) or 2–4 years’ relevant experience.
£29K Credit Controller (Kettering) employer: Echo Personnel Limited
Join a dynamic team in Kettering where we prioritise employee growth and development, offering comprehensive training and support for your career in credit control. Our collaborative work culture fosters strong relationships, not only within our teams but also with our valued customers, ensuring a rewarding and meaningful experience. With competitive benefits and a focus on work-life balance, we are committed to making you feel valued and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land £29K Credit Controller (Kettering)
✨Tip Number 1
Get to know the company inside out! Research their credit control processes and values. This will help you tailor your conversations and show that you're genuinely interested in how you can contribute.
✨Tip Number 2
Practice those tough conversations! Role-play with a friend or family member to build your confidence in handling difficult discussions. The more prepared you are, the better you'll perform during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace £29K Credit Controller (Kettering)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and debt collections. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to managing accounts and building relationships.
Show Off Your Communication Skills:Since this role involves handling difficult conversations, we’d love to see examples of how you’ve successfully navigated tough discussions in the past. Highlight your negotiation skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Echo Personnel Limited
✨Know Your Numbers
Before the interview, brush up on your knowledge of credit control and debt collection metrics. Be ready to discuss how you've managed overdue balances in the past and any specific results you've achieved. This shows you understand the role and can bring value.
✨Practice Those Tough Conversations
Since you'll be handling difficult phone conversations, practice common scenarios with a friend or family member. Focus on staying calm and professional while negotiating payment arrangements. This will help you feel more confident during the actual interview.
✨Showcase Your Relationship Skills
Think of examples where you've built strong relationships with clients or internal teams. Be prepared to share how these relationships helped resolve issues or improve processes. This demonstrates your ability to work collaboratively, which is key for this role.
✨Get Tech-Savvy
Familiarise yourself with Microsoft Office tools, especially Excel, as you'll likely need to track performance and provide forecasts. If you have experience with any credit control software, mention it! Showing you're tech-savvy can set you apart from other candidates.
