At a Glance
- Tasks: Process customer payments and handle financial administration tasks with precision.
- Company: Join Echo Managed Services, a leader in customer service solutions for water companies.
- Benefits: Enjoy competitive salary, hybrid work, and extensive family-friendly leave.
- Other info: Great opportunities for professional development and a vibrant workplace culture.
- Why this job: Make a real impact in a supportive team while developing your career.
- Qualifications: Experience in payment processing and strong numerical skills required.
The predicted salary is between 25471 - 25471 £ per year.
Salary: £25,471 per annum | Company Benefits
Location: Belfast, Northern Ireland | Hybrid (3 Days WFH)
Contract: Full-Time | 12 Month Fixed-Term Contract
About Us: Echo Managed Services and its subsidiary Aptumo support water companies globally to deliver effective customer service and drive retail operation efficiency through end to end customer service and water billing software offerings.
The Role: As a Payment Processing Advisor, you will be a part of the Billing, Collections, and Recoveries department where you shall be responsible for handling a variety of payment processing and financial administration tasks, ensuring all work is completed accurately, efficiently, and in line with service level agreements (SLAs) and key performance indicators (KPIs). This role is initially a 12 Month Fixed-Term Contract.
Key Responsibilities:
- Process and allocate customer payments accurately and efficiently.
- Handle cash, cheques, and remittances through both manual and electronic systems.
- Respond to customer payment enquiries via telephone and written correspondence.
- Process customer refund payments.
- Complete cash and bank reconciliations.
- Produce and support financial reporting activities.
- Maintain and update departmental spreadsheets and records.
- Carry out scanning, indexing, and triaging activities.
- Meet individual and team performance targets, SLAs, and quality standards.
- Ensure customer queries are resolved promptly and effectively, aiming for first-time resolution wherever possible.
- Build positive relationships with customers and contribute to continuous service improvement.
- Work collaboratively as part of a team to achieve operational and customer service objectives.
- Actively support business values, quality standards, and continuous improvement initiatives.
- Comply with all company policies regarding data protection, information security, and health & safety.
What You'll Need:
Experience
- Previous experience working in a payment processing environment.
- At least six months' experience in a cash office environment is desirable.
Skills & Knowledge
- Strong numerical skills with the ability to identify discrepancies and solve problems effectively.
- Excellent verbal and written communication skills.
- Good working knowledge of Microsoft Office applications, particularly Excel.
- Proven ability to provide excellent customer service.
- Strong attention to detail and accuracy.
Personal Attributes
- Ability to work towards and achieve individual and team targets.
- Strong commitment to maintaining confidentiality.
- Excellent team player with a positive attitude.
- Ability to work independently and use initiative.
- Willingness to learn and continuously improve performance.
Qualifications
- GCSEs (or equivalent) including Maths and English.
- A relevant professional qualification would be advantageous but is not essential.
What You'll Get:
- Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carers Days.
- Financial & Life Assurance: Company Pension Scheme with salary sacrifice options.
- Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents.
- Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers.
- Professional Development: Hands-on training and ongoing career development opportunities.
- Inclusion & Belonging: Active People Networks Disability & Neurodiversity, Unity+, Women's Network, Parent & Carer Networking Group and more.
- Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
Echo Northern Ireland Ltd is an equal opportunities employer and welcomes applications from all sections of the community.
Payment Processing Officer in Newtownabbey employer: Echo Northern Ireland Limited
Echo Managed Services is an exceptional employer located in Belfast, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With benefits such as enhanced family leave, a comprehensive pension scheme, and ongoing career development opportunities, employees are empowered to thrive both personally and professionally while contributing to meaningful customer service initiatives in the water sector.
Contact Details:
Echo Northern Ireland Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Payment Processing Officer in Newtownabbey
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We think you need these skills to ace Payment Processing Officer in Newtownabbey
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Echo Northern Ireland Limited.
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How to prepare for a job interview at Echo Northern Ireland Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Echo Northern Ireland Limited.
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✨Network with Industry Professionals
Before your interview, reach out to current or former Echo Northern Ireland Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
