At a Glance
- Tasks: Engage with customers, resolve issues, and conduct inspections in the field.
- Company: Join Echo, a dynamic partner of NI Water, focused on customer service.
- Benefits: Enjoy a 4-day work week, generous holiday, and career growth opportunities.
- Other info: Work independently, manage your own schedule, and thrive in a supportive team.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 27698 - 27698 £ per year.
Salary £27,698 + Work Van + Fuel Card
Location: Northern Ireland Region
Travel: Field based - start and finish your day from home
Are you looking for an exciting new role with the potential to develop and grow your career? Then look no further! Working for Echo in partnership with NI Water, we currently have a vacancy within our Field Services Department for Customer Liaison Officer.
About the role:
This is primarily a customer facing role which involves travelling to visit premises within the NI Water territory to discuss/resolve issues related to debtor disputes and investigating issues related to occupancy, data and potential lost revenue streams. The role is a multi-skilled role covering off many types of work streams including metering inspections and testing of water supplies. Individuals must have a current UK driving license. A vehicle will be provided - for business purposes only and not for personal use. Due to being a field based role, individuals will be required to structure their own workloads to optimise coverage; ensuring that visits are carried out effectively in a timely and productive manner. Visits should be prioritised in accordance with any associated KPI/SLAs liaising closely with Field Services Management Team in relation to these.
Candidates will ideally have experience of working in field based inspection or customer service roles. They must be effective team players who are able to work on their own without supervision and deal with members of the public in a courteous, professional and helpful way. Good communicators who are well organised and highly self-motivated, they will be comfortable managing their own workloads to achieve pre-agreed targets and deadlines. Must be comfortable dealing with people in a rational, reasoned and calm manner whilst remaining assertive.
Essential Criteria:
- Experience of using IT systems and packages including Microsoft Applications
- Experience of working within a customer/client focused environment (Preferably Face to Face)
- An effective relationship builder someone who can quickly establish rapport with people
- A strong team player who strives to achieve team as well as individual targets
- Full driving license with no more than 3 penalty points
Desirable Criteria:
- Experience in Utilities (Water Industry & Metering background preferable)
- Experience of using Customer Relationship Management (CRM) systems and other technology for managing and recording customer contact.
Benefits:
- 4 Day Week (Monday to Thursday between the hours of 7:30AM-5:30PM)
- 225 hours holiday (rising increments to 262.5 hours with each year of service)
- Pension Scheme
- Full paid induction and training will be provided
- Excellent Career Opportunities and Internal development
Closing date for receipt of CVs is 12 noon on Thursday 18th June 2025. Any offer of employment will be subject to satisfactory receipt of employment references, credit reference, and criminal records check. Echo Northern Ireland Ltd is an equal opportunities employer and welcomes applications from all sections of the community.
Customer Liaison Officer (Field Based Customer Service) in Newtownabbey employer: Echo Northern Ireland Limited
Echo Northern Ireland Ltd is an exceptional employer, offering a supportive work culture that prioritises employee development and career growth. With a four-day work week, generous holiday allowances, and comprehensive training, employees enjoy a balanced lifestyle while contributing to meaningful customer service in the utilities sector. The field-based nature of the role allows for flexibility and autonomy, making it an ideal opportunity for those seeking a rewarding career in customer liaison.
Contact Details:
Echo Northern Ireland Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer (Field Based Customer Service) in Newtownabbey
✨Tip Number 1
Get to know the company! Research Echo and NI Water, their values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll be dealing with the public regularly. Role-play scenarios with friends or family to build your confidence in handling various customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Customer Liaison Officer (Field Based Customer Service) in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Liaison Officer. Highlight any relevant experience in customer service or field-based roles, and don’t forget to mention your driving licence!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've built relationships and resolved issues in previous jobs.
Show Off Your Communication Skills:Since this role involves dealing with the public, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe even include a brief story about a time you handled a tough customer situation.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Echo Northern Ireland Limited
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with NI Water's services and any common issues customers face. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about customer interaction, be ready to demonstrate your communication skills. Think of examples where you've successfully resolved disputes or built rapport with customers. This will highlight your ability to handle challenging situations with ease.
✨Be Organised and Proactive
As a field-based role, you'll need to manage your own schedule effectively. Prepare to discuss how you prioritise tasks and ensure timely visits. Mention any tools or methods you use to stay organised, as this will show you're ready to hit the ground running.
✨Dress the Part
Even though it's a field-based job, first impressions matter! Dress smartly for the interview to convey professionalism. It shows respect for the interviewers and indicates that you take the opportunity seriously.
