At a Glance
- Tasks: Visit customers to resolve account queries and ensure accurate billing.
- Company: Echo Northern Ireland Ltd, a leader in customer service for water companies.
- Benefits: Competitive salary, company vehicle, health perks, and professional development.
- Other info: Join a supportive team with opportunities for career growth and inclusion.
- Why this job: Enjoy a dynamic role with independence and the chance to make a real difference.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27698 - 27698 £ per year.
Echo Managed Services and its subsidiary Aptumo support water companies globally to deliver effective customer service and drive retail operation efficiency through end to end customer service and water billing software offerings.
This is a field-based role where you'll be the face of NI Water, visiting customers to resolve account queries, investigate occupancy information, validate customer data, and help ensure accurate billing. No two days are the same. You'll work independently, managing your own schedule and travelling within your designated area, while being supported by an experienced Field Services team. As part of the role, you'll carry out customer visits, meter inspections, and water supply checks, gathering information that helps improve customer service, maintain accurate records, and protect revenue. This role would suit someone who enjoys working independently, building rapport with customers, solving problems, and spending time out in the field. This is a 3-Month Fixed Term Contract with the potential for the role to become permanent. A full UK driving licence is required. A company vehicle will be provided for business use.
Key Responsibilities
- Conduct on-site visits to investigate and resolve customer account issues, including debtor disputes and occupancy queries.
- Perform meter inspections and water supply testing as required.
- Identify and report data discrepancies and potential revenue loss.
- Plan and manage your own workload to ensure efficient and timely service delivery.
- Prioritise visits in line with KPIs, SLAs, and operational requirements.
- Deliver a professional, courteous, and assertive customer experience at all times.
- Accurately record findings and customer interactions using internal systems.
- Work collaboratively with the Field Services Management Team to support service delivery.
What You’ll Need
- Experience in a customer-facing role where you've built relationships and resolved queries or issues.
- Excellent communication and interpersonal skills.
- Confidence dealing with customers in a professional and respectful manner.
- Strong organisational skills with the ability to manage your own workload effectively.
- Comfortable using IT systems and Microsoft Office applications.
- Ability to work independently while contributing to wider team objectives.
- A proactive and solution-focused approach to problem solving.
- Full UK driving licence with no more than 3 penalty points.
Desirable
- Utilities, metering, housing, field services, enforcement, inspections, property visits or debt recovery experience.
- Experience using CRM or mobile workforce management systems.
What You'll Get
- Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carers Days.
- Financial & Life Assurance: Company Pension Scheme with salary sacrifice options.
- Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents.
- Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers.
- Professional Development: Hands-on training and ongoing career development opportunities.
- Inclusion & Belonging: Active People Networks Disability & Neurodiversity, Unity+, Womens Network, Parent & Carer Networking Group and more.
- Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
Echo Northern Ireland Ltd is an equal opportunities employer and welcomes applications from all sections of the community.
Customer Liaison Officer in Londonderry County Borough employer: Echo Northern Ireland Limited
Echo Managed Services is an exceptional employer located in Belfast, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With benefits such as enhanced family leave, a comprehensive pension scheme, and ongoing career development opportunities, employees are empowered to thrive both personally and professionally while contributing to meaningful customer service initiatives in the water sector.
Contact Details:
Echo Northern Ireland Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Londonderry County Borough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Echo Northern Ireland Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Echo Northern Ireland Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Londonderry County Borough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Echo Northern Ireland Limited:Your cover letter is your chance to shine! Tell us why you want to work at Echo Northern Ireland Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Echo Northern Ireland Limited!
How to prepare for a job interview at Echo Northern Ireland Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
