At a Glance
- Tasks: Engage with customers, resolve issues, and conduct inspections in the field.
- Company: Join Echo, a dynamic partner of NI Water, focused on customer service.
- Benefits: Enjoy a 4-day work week, generous holiday, and career growth opportunities.
- Other info: Full training provided; perfect for self-motivated team players.
- Why this job: Make a real difference in customer satisfaction while enjoying flexibility and independence.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 27698 - 27698 £ per year.
Salary £27,698 + Work Van + Fuel Card
Location: Northern Ireland Region
Travel: Field based - start and finish your day from home
Are you looking for an exciting new role with the potential to develop and grow your career? Then look no further! Working for Echo in partnership with NI Water, we currently have a vacancy within our Field Services Department for Customer Liaison Officer.
About the role:
This is primarily a customer facing role which involves travelling to visit premises within the NI Water territory to discuss/resolve issues related to debtor disputes and investigating issues related to occupancy, data and potential lost revenue streams. The role is a multi-skilled role covering off many types of work streams including metering inspections and testing of water supplies. Individuals must have a current UK driving license. A vehicle will be provided - for business purposes only and not for personal use. Due to being a field based role, individuals will be required to structure their own workloads to optimise coverage; ensuring that visits are carried out effectively in a timely and productive manner. Visits should be prioritised in accordance with any associated KPI/SLAs liaising closely with Field Services Management Team in relation to these.
Candidates will ideally have experience of working in field based inspection or customer service roles. They must be effective team players who are able to work on their own without supervision and deal with members of the public in a courteous, professional and helpful way. Good communicators who are well organised and highly self-motivated, they will be comfortable managing their own workloads to achieve pre-agreed targets and deadlines. Must be comfortable dealing with people in a rational, reasoned and calm manner whilst remaining assertive.
Essential Criteria:
- Experience of using IT systems and packages including Microsoft Applications
- Experience of working within a customer/client focused environment (Preferably Face to Face)
- An effective relationship builder someone who can quickly establish rapport with people
- A strong team player who strives to achieve team as well as individual targets
- Full driving license with no more than 3 penalty points
Desirable Criteria:
- Experience in Utilities (Water Industry & Metering background preferable)
- Experience of using Customer Relationship Management (CRM) systems and other technology for managing and recording customer contact.
Benefits:
- 4 Day Week (Monday to Thursday between the hours of 7:30AM-5:30PM)
- 225 hours holiday (rising increments to 262.5 hours with each year of service)
- Pension Scheme
- Full paid induction and training will be provided
- Excellent Career Opportunities and Internal development
Closing date for receipt of CVs is 12 noon on Thursday 18th June 2025. Any offer of employment will be subject to satisfactory receipt of employment references, credit reference, and criminal records check. Echo Northern Ireland Ltd is an equal opportunities employer and welcomes applications from all sections of the community.
Customer Liaison Officer (Field Based Customer Service) in Lisburn employer: Echo Northern Ireland Limited
Echo Northern Ireland Ltd is an exceptional employer, offering a supportive work culture that prioritises employee development and career growth. With a four-day work week, generous holiday allowances, and comprehensive training, employees can enjoy a healthy work-life balance while making a meaningful impact in the community through their customer-focused roles.
Contact Details:
Echo Northern Ireland Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer (Field Based Customer Service) in Lisburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Echo and NI Water. Understanding their values and recent projects can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in customer service and field-based roles more confidently during the actual interview.
✨Tip Number 3
Show off your people skills! Since this role is all about liaising with customers, be ready to share examples of how you've built rapport and resolved issues in previous jobs. Real-life stories can make a big impact!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Customer Liaison Officer (Field Based Customer Service) in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Liaison Officer. Highlight any relevant experience in customer service or field-based roles, and don’t forget to mention your driving licence!
Show Off Your Communication Skills:Since this role is all about dealing with people, make sure to showcase your communication skills in your application. Use examples that demonstrate how you’ve built relationships and resolved issues effectively.
Be Organised:We love a candidate who can manage their own workload! Mention any experience you have in prioritising tasks and meeting deadlines, especially in a field-based environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Echo Northern Ireland Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Liaison Officer role. Familiarise yourself with the key responsibilities, such as resolving debtor disputes and conducting metering inspections. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is customer-facing, be prepared to discuss your experience in building relationships and handling difficult situations. Think of specific examples where you've successfully resolved issues or built rapport with customers. This will demonstrate your ability to communicate effectively and remain calm under pressure.
✨Demonstrate Your Organisational Skills
As a field-based officer, you'll need to manage your own workload efficiently. Be ready to talk about how you prioritise tasks and ensure timely visits. You might want to share a time when you successfully managed multiple responsibilities while meeting deadlines, showcasing your self-motivation and organisational skills.
✨Familiarise Yourself with Relevant Technology
Since the job involves using IT systems and CRM tools, brush up on your tech skills before the interview. If you have experience with specific software, mention it! Being comfortable with technology will show that you're ready to hit the ground running and can adapt to the tools used in the role.
