At a Glance
- Tasks: Engage with customers to resolve billing queries and collect payments.
- Company: Join a supportive team at a leading credit management company.
- Benefits: OTE £27,500, remote work, 30 days holiday, and career development.
- Other info: Full training provided, with opportunities for bonuses and promotions.
- Why this job: Make a real difference while developing your customer service skills.
- Qualifications: Experience in customer service and strong relationship-building skills.
The predicted salary is between 24492 - 27500 £ per year.
Job Title: Customer Service and Collections Agents
Location: Belfast – Remote working
Job Type: 1 Permanent and 3 Fixed Term with the potential of permanency
Hours: 37.5 hours per week (Monday to Friday rotational shifts between 8am and 6pm, with Rotational Saturday 9am – 1pm)
Salary: OTE £27,500 comprising basic salary £24,492 with a potential quarterly bonus of up to £765 depending upon performance and quality.
Are you looking for an exciting job opportunity with the potential to develop and grow your career? Then look no further! We are searching for individuals with a passion for providing excellent customer service to join our team.
The Role:
This is a remote role and for the first 4 weeks, you are expected to attend Full Time training at our Belfast office. After the initial training period, your role will be primarily working from home with a requirement to come into the Belfast office twice a month.
A key member of the Credit Management team responsible for dealing with customer’s billing queries and collecting commercial debt for business customers on behalf of Northern Ireland Water. Our Collections Agents combine inbound and outbound calls to engage our customers to secure payment or where appropriate agree payment plans for those in genuine hardship.
Using a combination of telephony and correspondence, Billing and Collections Agents are responsible for processing and resolving accounts at all recovery stages.
Billing and Collections Agents are front-line debt management roles and are critical in ensuring that all cash targets are met in a timely and cost-effective manner. This is a role where there are opportunities to develop your skills in areas such as Litigation, Key Accounts and Aged debt management.
We offer individuals a chance to utilise their excellent customer service skills in a professional and friendly environment. To ensure you become an expert in this field, you will have a comprehensive induction programme and will be supported by your manager and colleagues to help you succeed.
What You’ll Need
- Experience of using IT systems and packages including Microsoft Applications
- Customer Service experience to include call centre, retail, hospitality or sales roles
- An effective relationship builder – someone who can quickly establish rapport with people
- A strong team player who strives to achieve team as well as individual targets
What You’ll Get in Return:
- Competitive Salary of OTE £27,500 comprising basic salary £24,492 with a potential quarterly bonus between £600 - £765 depending upon performance.
- Full paid induction and training will be provided – with career development opportunities.
- Remote Working.
- 30 days holiday (rising to 35 with each year of service)
- Real opportunities to earn additional income such as being part of the social media team, on-call rotas, special allowances, secondments, overtime, promotions etc.
This role is open to internal and external applications and we welcome applications from all members of the community.
Closing date for receipt of CVs is 12noon on Wednesday 15th October. Interviews will likely be held the week commencing 20th October with a start date in November.
Customer Service and Collections Agents in Belfast employer: Echo Northern Ireland Limited
Join a dynamic team as a Customer Service and Collections Agent in Belfast, where we prioritise employee growth and development in a supportive and friendly work environment. Enjoy the flexibility of remote working after an initial training period, competitive salary with performance bonuses, and generous holiday allowances that increase with service. We are committed to fostering a culture of collaboration and excellence, making this an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Echo Northern Ireland Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Collections Agents in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Northern Ireland Water and their values. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your people skills! During the interview, highlight your experience in building relationships and resolving conflicts. Use specific examples from your past roles to demonstrate how you can connect with customers effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and keep you on their radar.
We think you need these skills to ace Customer Service and Collections Agents in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills to show us you're a great fit for the role.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and explain why you want to join our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your application showcases your communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Echo Northern Ireland Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in call centres, retail, or hospitality, and how you handled challenging situations. This will show that you understand the importance of excellent service.
✨Familiarise Yourself with Debt Collection Practices
Since this role involves collections, it’s a good idea to have a basic understanding of debt management and payment plans. Research common practices and be prepared to discuss how you would approach sensitive conversations with customers who may be in hardship.
✨Show Off Your IT Skills
Make sure you’re comfortable with Microsoft applications and any other relevant IT systems. During the interview, mention specific tools you’ve used in past roles and how they helped you manage customer queries effectively.
✨Demonstrate Team Spirit
This role requires a strong team player, so be ready to share examples of how you’ve collaborated with others to achieve targets. Highlight any experiences where you’ve built rapport with colleagues or contributed to a positive team environment.
