At a Glance
- Tasks: Engage with customers, resolve issues, and conduct inspections in the field.
- Company: Join Echo, a dynamic partner of NI Water, focused on customer service.
- Benefits: Salary of £27,698, work van, fuel card, and career growth opportunities.
- Other info: Field-based role with the freedom to manage your own schedule.
- Why this job: Make a real difference in customer satisfaction while enjoying flexible work.
- Qualifications: Customer service experience, strong communication skills, and a valid UK driving license.
The predicted salary is between 27698 - 27698 £ per year.
Salary: £27,698 + Work Van + Fuel Card
Location: Northern Ireland Region
Travel: Field based - start and finish your day from home
Are you looking for an exciting new role with the potential to develop and grow your career? Then look no further! Working for Echo in partnership with NI Water, we currently have a vacancy within our Field Services Department for Customer Liaison Officer.
About the role:
This is primarily a customer facing role which involves travelling to visit premises within the NI Water territory to discuss/resolve issues related to debtor disputes and investigating issues related to occupancy, data and potential lost revenue streams. The role is a multi-skilled role covering many types of work streams including metering inspections and testing of water supplies.
Individuals must have a current UK driving license. A vehicle will be provided for business purposes only and not for personal use. Due to being a field based role, individuals will be required to structure their own workloads to optimise coverage; ensuring that visits are carried out effectively in a timely and productive manner. Visits should be prioritised in accordance with any associated KPI/SLAs liaising closely with the Field Services Management Team in relation to these.
Candidates will ideally have experience of working in field based inspection or customer service roles. They must be effective team players who are able to work on their own without supervision and deal with members of the public in a courteous, professional and helpful way. Good communicators who are well organised and highly self-motivated, they will be comfortable managing their own workloads to achieve pre-agreed targets and deadlines. Must be comfortable dealing with people in a rational, reasoned and calm manner whilst remaining assertive.
Essential Criteria:
- Experience of using IT systems and packages including Microsoft Applications
- Experience of working within a customer/client focused environment (Preferably Face to Face)
- An effective relationship builder someone who can quickly establish rapport with people
- A strong team player who strives to achieve team as well as individual targets
- Full driving license with no more than 3 penalty points
Desirable Criteria:
- Experience in Utilities (Water Industry)
Customer Liaison Officer (Field Based Customer Service) TLNT1_NI employer: Echo Northern Ireland Limited
Echo, in partnership with NI Water, offers an exceptional work environment for Customer Liaison Officers, providing a competitive salary of £27,698 along with a work van and fuel card. Our field-based role allows you to start and finish your day from home, promoting a healthy work-life balance while fostering a culture of growth and development through hands-on experience in customer service and problem-solving. Join us to be part of a supportive team that values effective communication and teamwork, ensuring you have the tools and opportunities to thrive in your career.
Contact Details:
Echo Northern Ireland Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer (Field Based Customer Service) TLNT1_NI
✨Tip Number 1
Get to know the company! Research Echo and NI Water, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll be dealing with the public regularly. Role-play scenarios with friends or family to get comfortable handling various customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Customer Liaison Officer (Field Based Customer Service) TLNT1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Liaison Officer role. Highlight any relevant experience in customer service or field-based roles, and don’t forget to mention your driving licence status!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've successfully resolved customer issues or built relationships in the past.
Showcase Your Communication Skills:Since this role involves dealing with the public, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and consider mentioning any experience you have in face-to-face interactions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Echo Northern Ireland Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Liaison Officer. Familiarise yourself with NI Water's services and any recent news or changes in the water industry. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your People Skills
Since this role is all about customer interaction, prepare examples of how you've successfully dealt with customers in the past. Think of situations where you resolved disputes or built rapport quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Organisational Skills
As a field-based officer, you'll need to manage your own schedule effectively. Be ready to discuss how you prioritise tasks and ensure timely visits. You might even want to bring a sample schedule or plan to demonstrate your organisational skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. For example, how would you handle an upset customer? Practise your responses to these types of questions so you can remain calm and assertive during the interview.
