At a Glance
- Tasks: Lead a major Salesforce transformation programme and drive organisational change.
- Company: Echo Managed Services, supporting global water companies with innovative solutions.
- Benefits: Competitive salary, family-friendly leave, health support, and professional development opportunities.
- Other info: Join a diverse team committed to inclusion and continuous improvement.
- Why this job: Make a real impact by transforming customer service and operational efficiency.
- Qualifications: Experience in large-scale Salesforce programmes and strong stakeholder management skills.
The predicted salary is between 70000 - 77495 £ per year.
Salary: Competitive (DOE) | Company Benefits | Location: Walsall, West Midlands | Hybrid | Contract: 12 Month Fixed-Term Contract (potential to increase to 24 Month)
About Us: Echo Managed Services and its subsidiary Aptumo support water companies globally to deliver effective customer service and drive retail operation efficiency through end to end customer service and water billing software offerings.
The Role: We are looking for an experienced Salesforce Programme Delivery Manager to lead a business-critical Salesforce transformation programme. Working closely with senior leaders, operational teams, technical specialists and implementation partners, you will play a pivotal role in delivering a platform that transforms how we work, serve our customers and support future growth. As the programme lead, you will be responsible for overseeing the end-to-end implementation, ensuring strong governance, effective stakeholder engagement and successful business adoption. Your focus will be on delivering not only the technology, but also the organisational change required to embed Salesforce into day-to-day operations and realise lasting business benefits.
Key Responsibilities:
- Lead the end-to-end delivery of a major Salesforce implementation programme.
- Develop, maintain and own the programme roadmap, delivery plan and key milestones.
- Manage multiple workstreams spanning technology, operations, data and business change.
- Work closely with Salesforce implementation partners and third-party suppliers, holding them accountable for successful delivery.
- Build strong relationships with executive sponsors, senior stakeholders and operational leaders across the business.
- Establish and lead programme governance, including Steering Groups and key decision-making forums.
- Manage programme risks, issues, dependencies and change controls.
- Oversee programme budgets, forecasting and reporting, ensuring effective financial management throughout the project lifecycle.
- Drive business readiness, stakeholder communications and user adoption initiatives.
- Coordinate testing, data migration, cutover planning and go-live activities.
- Monitor and track benefits realisation, ensuring the programme delivers measurable business outcomes.
- Promote continuous improvement and optimise processes following implementation.
What You’ll Need: We are looking for someone who has successfully delivered large-scale Salesforce programmes and understands that technology alone doesn't transform organisations - people do.
- Strong understanding of Salesforce delivery methodologies and programme governance.
- Experience working with Salesforce implementation partners, system integrators and third-party suppliers.
- Excellent stakeholder management skills, with the confidence and credibility to influence senior leaders and executive teams.
- Strong programme planning, organisation and delivery management capability.
- Experience managing multiple workstreams and competing priorities simultaneously.
- Strong commercial awareness, including budget ownership and financial management.
- Outstanding communication, leadership and relationship-building skills.
- A collaborative and pragmatic approach to problem-solving and delivery.
Desirable Experience: Experience in four or more of the following areas would be advantageous:
- Salesforce Service Cloud
- Salesforce Experience Cloud
- Omni-Channel solutions
- Utilities sector experience
- Customer Service operations
- Billing and Collections environments
- Highly regulated industries
- Data migration and system integration programmes
- Agile, Waterfall or hybrid delivery methodologies
What Success Looks Like Within the Role: Over the course of this programme, you will have:
- Successfully delivered our Salesforce implementation programme.
- Embedded Salesforce effectively across the organisation.
- Achieved high levels of user adoption and engagement.
- Delivered measurable operational and customer service improvements.
- Established robust programme governance and delivery controls.
- Created a scalable platform capable of supporting future business growth and innovation.
What You’ll Get:
- Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
- Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
- Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
- Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
- Professional Development: Hands-on training and ongoing career development opportunities
- Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
- Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies. We are committed to building a team that reflects the diversity of the communities we serve. We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities. We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.
Salesforce Project Delivery Manager in Walsall employer: Echo Managed Services
Echo Managed Services is an exceptional employer located in Belfast, Northern Ireland, offering a supportive hybrid work environment that promotes work-life balance. With a strong commitment to employee growth, the company provides hands-on training, ongoing career development opportunities, and a range of family-friendly benefits, ensuring that every team member feels valued and included. Join us to be part of a collaborative culture that prioritises continuous improvement and recognises individual contributions through performance rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Project Delivery Manager in Walsall
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Echo Managed Services. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Echo Managed Services.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Echo Managed Services.
We think you need these skills to ace Salesforce Project Delivery Manager in Walsall
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Echo Managed Services and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Echo Managed Services
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Echo Managed Services will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Echo Managed Services.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Echo Managed Services.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Echo Managed Services. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
