At a Glance
- Tasks: Lead complex programmes and drive strategic change for innovative water billing solutions.
- Company: Join Echo Managed Services, a leader in transforming customer service for utilities.
- Benefits: Enjoy competitive salary, private healthcare, and family-friendly leave options.
- Other info: Be part of a diverse team that values inclusion and offers excellent career growth.
- Why this job: Shape the future of customer service with cutting-edge technology and impactful projects.
- Qualifications: Proven experience in managing large-scale tech programmes and strong stakeholder engagement skills.
The predicted salary is between 85000 - 85000 £ per year.
Salary: Up to £85,000 per annum (DOE) | Car Allowance | Company Benefits including Private Healthcare
Location: Walsall, West Midlands | Regular Travel Required
Contract: Full-Time | Permanent | 37 hours per week
About Us: Echo Managed Services and its subsidiary Aptumo support water companies globally to deliver effective customer service and drive retail operation efficiency through end to end customer service and water billing software offerings.
The Role: At Echo Managed Services, part of the South Staffordshire Group, we're helping utilities organisations transform how they serve customers through smarter technology, better experiences and modern digital solutions. At the heart of our offering is Aptumo, our cloud-native billing platform that's enabling utilities businesses to modernise, scale and adapt in an evolving market. We're looking for an experienced Programme Manager to lead the successful delivery of complex client implementations and strategic change programmes. You’ll be responsible for leading large-scale, multi-workstream programmes focused on the implementation, enhancement and optimisation of the Aptumo platform for our clients. You’ll work closely with customers, technical teams, delivery specialists and senior stakeholders to ensure programmes are delivered successfully, on time and within budget. This is a high-profile role with significant influence across the business, offering the opportunity to shape delivery excellence, build capability, and play a key part in our continued growth.
Key Responsibilities:
- Lead and develop a team of Workstream Leads, fostering a high-performing and delivery-focused culture.
- Own programme governance, including steering groups, reporting, RAID management, dependency tracking and change control.
- Build trusted relationships with customers and act as the senior point of escalation throughout programme delivery.
- Establish and maintain integrated delivery plans across multiple workstreams and stakeholder groups.
- Manage programme budgets, forecasting, commercial controls and financial reporting.
- Monitor and analyse programme performance using KPIs, dashboards and delivery metrics.
- Provide clear, data-driven insights and recommendations to support strategic decision-making.
- Drive collaboration across technical, operational and business teams.
- Identify opportunities to streamline processes, improve delivery effectiveness and introduce best practice.
- Define programme success measures and ensure teams remain aligned to key outcomes.
- Ensure delivery quality, customer satisfaction and commercial objectives are achieved.
What You’ll Need:
You’ll be an experienced programme leader with a proven track record of delivering complex technology or transformation programmes in fast-paced environments. We're particularly interested in candidates who can combine strong delivery discipline with excellent stakeholder management and leadership skills.
Essential experience:
- Significant experience managing large, complex programmes within SaaS, cloud-based or technology-led environments.
- Strong Salesforce programme or implementation experience.
- Demonstrated success leading cross-functional teams and multiple workstreams.
- Strong knowledge of programme governance, risk management and stakeholder engagement.
- Experience managing budgets, forecasts and commercial performance.
- Excellent communication and influencing skills, with the ability to engage senior stakeholders and customers.
- Strong understanding of software delivery lifecycles, DevOps practices and IT operations.
- A proactive, solutions-focused approach with the confidence to challenge constructively and drive improvement.
- Utilities sector experience.
- Experience working with billing, customer management or revenue platforms.
- Knowledge of Aptumo or similar utility billing solutions.
What You'll Get:
- Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days.
- Financial & Life Assurance: Company Pension Scheme with salary sacrifice options.
- Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents.
- Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers.
- Professional Development: Hands-on training and ongoing career development opportunities.
- Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more.
- Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives, and create a strong sense of belonging. Our people are encouraged to get involved as members or allies. We are committed to building a team that reflects the diversity of the communities we serve. We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities. We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.
Programme Manager in Walsall employer: Echo Managed Services
Echo Managed Services is an exceptional employer located in Belfast, Northern Ireland, offering a supportive hybrid work environment that promotes work-life balance. With a strong commitment to employee growth, the company provides hands-on training, ongoing career development opportunities, and a range of family-friendly benefits, ensuring that every team member feels valued and included. Join us to be part of a collaborative culture that prioritises continuous improvement and recognises individual contributions through performance rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager in Walsall
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Programme Manager at Echo Managed Services!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Echo Managed Services or be willing to refer you for that Programme Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Echo Managed Services who’s on the lookout for their next Programme Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Programme Manager role at Echo Managed Services!
We think you need these skills to ace Programme Manager in Walsall
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Echo Managed Services. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Echo Managed Services
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Echo Managed Services. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
