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For Companies At a Glance
- Tasks: Manage and optimise the Salesforce platform, ensuring seamless operation and alignment with business needs.
- Company: Echo Managed Services is a leading provider of outsourced customer service solutions and software.
- Benefits: Enjoy a competitive salary, 25 days holiday, onsite gym, and employee well-being programme.
- Why this job: Join a dynamic team driving Salesforce innovation in a supportive environment that values your ideas.
- Qualifications: Minimum two years' experience in Salesforce administration; certifications are highly desirable.
- Other info: Work full-time in Walsall with opportunities for professional growth and mentorship.
The predicted salary is between 42000 - 53000 £ per year.
Location: Walsall
Salary: To £53,000 depending on experience
Hours: 37 hours per week
Join our dynamic team here at Echo Managed Services driving Salesforce innovation, working on exciting projects and continuous platform enhancements. Thrive in a collaborative and supportive environment that fosters professional growth and career development.
Who We Are
Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.
The Role
We are seeking a Senior Salesforce Administrator to manage and optimise our Salesforce platform, ensuring seamless operation and alignment with business needs. This role involves system configuration, security management, data integrity, and process automation, alongside testing and defect resolution. The ideal candidate will have strong experience with Salesforce administration, configuration, and deployment tools such as Gearset.
Key Responsibilities
- Day-to-day administration of the Salesforce platform, including user license management, security settings, and permission management.
- Implementing configuration changes, such as custom objects, fields, flows, and page layout updates.
- Managing Salesforce Org instances, including sandbox refreshes, backups, managed package installations, and archiving.
- Overseeing testing activities related to configuration changes, managed packages, and defect resolution.
- Ensuring defects are reported, categorized, and prioritised based on severity and business impact.
- Managing the release process for fixes and updates while maintaining system stability.
- Deploying changes using Gearset or similar tools to ensure version control and efficient release management.
What You’ll Need
Required Skills & Experience:
- Minimum of two years’ experience in Salesforce administration and configuration.
- Strong understanding of security models, access controls, and user management within Salesforce.
- Familiarity with Salesforce tools such as Gearset, Data Loader, and automation (flows, process builder, etc.).
- Knowledge of testing strategies, defect management, and deployment methodologies.
- Excellent problem-solving skills and ability to optimize workflows.
- Salesforce certifications (such as Salesforce Certified Administrator) are highly desirable.
What You’ll Get In Return
- A competitive salary
- Pension scheme with employer contributions
- 25 days holiday + bank holidays
- A supportive and collaborative work environment where your ideas and contributions are highly valued
- Mentorship and guidance from experienced professionals
- 24/7 GP service
- Access to my premier benefits – store discounts
- Employee Well-being programme
- Free onsite parking
- Onsite Gym
Senior Salesforce Administrator employer: Echo Managed Services
Contact Detail:
Echo Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Administrator
✨Tip Number 1
Familiarise yourself with the specific Salesforce tools mentioned in the job description, like Gearset and Data Loader. Having hands-on experience or even a project to showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Echo Managed Services on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've optimised workflows or resolved defects in Salesforce, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Consider obtaining or highlighting any relevant Salesforce certifications, especially the Salesforce Certified Administrator. This not only demonstrates your commitment to the field but also enhances your credibility as a candidate.
We think you need these skills to ace Senior Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce administration and configuration. Include specific examples of how you've managed user licenses, security settings, and process automation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Salesforce and your understanding of the role. Mention your familiarity with tools like Gearset and your problem-solving skills, as these are key to the position.
Highlight Relevant Certifications: If you have any Salesforce certifications, be sure to mention them prominently in your application. This can set you apart from other candidates and demonstrate your commitment to professional development.
Showcase Your Collaborative Skills: Since the role involves working in a collaborative environment, provide examples of past experiences where you successfully worked within a team. Highlight how you contributed to projects and supported your colleagues.
How to prepare for a job interview at Echo Managed Services
✨Showcase Your Salesforce Expertise
Make sure to highlight your experience with Salesforce administration and configuration. Be prepared to discuss specific projects where you've implemented changes or optimised workflows, as this will demonstrate your hands-on knowledge.
✨Familiarise Yourself with Gearset
Since the role mentions using Gearset for deployment, it’s a good idea to brush up on this tool. If you have experience with it, share examples of how you've used it in past roles to manage version control and release management.
✨Understand the Company Culture
Echo Managed Services values collaboration and innovation. Research their projects and be ready to discuss how your approach aligns with their culture. This shows that you're not just a fit for the role, but also for the team.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially related to testing strategies and defect management. Think of specific challenges you've faced in previous roles and how you resolved them, as this will showcase your critical thinking abilities.
