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- Tasks: Lead transformative projects and manage client relationships in a dynamic environment.
- Company: Echo Managed Services is a leading provider of innovative customer service solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, onsite gym, and a supportive work culture.
- Why this job: Make a significant impact while collaborating with a forward-thinking team focused on continuous improvement.
- Qualifications: Proven project leadership experience, ideally in SaaS, with strong communication and analytical skills.
- Other info: 12-month fixed-term contract with opportunities for mentorship and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Programme Lead (12 Month FTC) role at Echo Managed Services
Join to apply for the Programme Lead (12 Month FTC) role at Echo Managed Services
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Job Title Programme Lead (12 Month FTC)
Location Walsall
Salary Competitive
Hours 37 hours per week
Are you a dynamic leader with a passion for driving innovation and excellence? Join Echo Managed Services, part of the South Staffordshire group, as our Programme Lead! You\’ll spearhead transformative projects, manage top-tier client relationships, and optimize processes for peak performance. If you\’re ready to make a significant impact in a forward-thinking organization that values collaboration, integrity, and continuous improvement, we want to hear from you!
Who We Are
Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.
The Role
- Lead and manage a team of Workstream leads across the Implementation programme.
- Lead internal and external programme boards and associated status reporting for clear and accurate workstream activities.
- Manage programme RAID logs, change control processes, dependency mapping, action & escalation logs.
- Manage client relationships and escalations.
- Maintain high-level plans and ensure workstream plans support the high-level plan.
- Support financial forecasting through timesheet controls and forecasting spend against targets.
- Create and maintain performance dashboards to monitor KPIs, such as defect rates.
- Review communication plans across workstreams and wider teams to ensure alignment on shared goals.
- Build relationships with key stakeholders to support clear expectation setting.
- Provide impact analysis and context for decisions presented at the programme board to enable swift decision-making.
- Review and optimise current ways of working across all streams, including automation to reduce activity time.
- Define programme success criteria to ensure the team has clear goals and alignment during prioritisation conflicts.
- Manage commercial controls and project plans to ensure high-quality, on-time delivery within the agreed budget.
What You’ll Need
- Proven experience leading projects and large-scale implementations, ideally within SaaS or cloud-based platforms.
- Proven Salesforce experience
- Previous exposure within the utilities sector (desirable).
- Excellent planning and coordination skills.
- Good understanding of software development lifecycle (SDLC), DevOps, and IT operations.
- Experience in risk management, contingency planning, and incident resolution.
- Strong analytical and problem-solving capabilities.
- Ability to work in a fast-paced, complex environment with multiple moving parts.
- Excellent communication and stakeholder management skills.
What You’ll Get In Return
- A competitive salary
- 12 month fixed term contract
- Pension scheme with employer contributions
- 25 days holiday + bank holidays
- A supportive and collaborative work environment where your ideas and contributions are highly valued
- Mentorship and guidance from experienced professionals
- 24/7 GP service.
- Access to my premier benefits – store discounts.
- Employee Well-being programme
- Free onsite parking
- Onsite Gym
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Contract
Job function
-
Job function
Consulting, Information Technology, and Sales
-
Industries
Outsourcing/Offshoring
Referrals increase your chances of interviewing at Echo Managed Services by 2x
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Programme Lead (12 Month FTC) employer: Echo Managed Services
Contact Detail:
Echo Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Lead (12 Month FTC)
✨Tip Number 1
Familiarise yourself with the specific challenges and trends in the utilities sector. Understanding the nuances of this industry will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Network with professionals who have experience in SaaS or cloud-based platforms, especially those who have worked in similar roles. Engaging with these individuals can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with Salesforce and how it relates to project management. Be ready to share specific examples of how you've used Salesforce to drive project success.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've successfully managed teams and client relationships in past roles. Highlighting your ability to lead and inspire others will be crucial for this Programme Lead position.
We think you need these skills to ace Programme Lead (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, particularly within SaaS or cloud-based platforms. Emphasise your leadership skills and any specific achievements that align with the responsibilities of the Programme Lead role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for driving innovation and excellence. Mention how your background in managing client relationships and optimising processes makes you a perfect fit for Echo Managed Services.
Highlight Relevant Skills: Clearly outline your experience with Salesforce, risk management, and your understanding of the software development lifecycle (SDLC). Use specific examples to demonstrate your analytical and problem-solving capabilities.
Showcase Stakeholder Management: Since excellent communication and stakeholder management skills are crucial for this role, provide examples of how you've successfully built relationships with key stakeholders in previous positions. This will show your ability to set clear expectations and manage escalations effectively.
How to prepare for a job interview at Echo Managed Services
✨Showcase Your Leadership Skills
As a Programme Lead, you'll be expected to lead teams effectively. Prepare examples of how you've successfully managed teams or projects in the past, highlighting your ability to inspire and motivate others.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with SaaS and cloud-based platforms, especially Salesforce, as these are crucial for the role. Be ready to discuss your experience with software development lifecycles and any relevant technical skills.
✨Prepare for Stakeholder Management Questions
Given the importance of client relationships in this role, think about times when you've successfully managed stakeholders. Be prepared to discuss how you set expectations and handle escalations.
✨Emphasise Your Problem-Solving Abilities
The role requires strong analytical skills and the ability to navigate complex situations. Prepare to share specific examples of challenges you've faced and how you approached problem-solving in those scenarios.
