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- Tasks: Lead the development of our innovative Billing Product and collaborate with diverse teams.
- Company: Echo Managed Services is a top UK provider of customer service solutions, fostering innovation and growth.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days holiday, gym access, and a supportive work culture.
- Why this job: Be part of a forward-thinking team that values your ideas and drives impactful change in the utilities sector.
- Qualifications: Experience in the UK Water industry and strong networking skills are essential for this role.
- Other info: Join us in Walsall and take ownership of a high-impact product that shapes the future.
The predicted salary is between 40000 - 60000 ÂŁ per year.
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Job Title Product Manager
Location Walsall
Package Up to ÂŁ50,000
Are you ready to lead innovation in one of the UK’s most dynamic service providers? Echo Managed Services is on the lookout for a talented Product Manager to drive the evolution of our Billing Product Offering. This is your opportunity to take ownership of a high-impact product, and steer its development to meet the changing needs of customers and the utilities sector.
Who We Are
Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.
The Role
The UK Product Manager is responsible for defining and implementing the UK product requirements, road map and implementation of product features and enhancements. Key is to ensure Aptumo’s competitive positioning in the UK marketplace to support Echo’s wider growth aspirations. The successful applicant will act as a bridge between stakeholders, development team and customers, helping to translate business needs into clear requirements, ensuring alignment with the company\’s strategic goals.
Key Responsibilities
- Works closely with stakeholders (e.g., customers, business leaders, UX, engineering) to understand the product vision and translate it into actionable user stories / references.
- Ensures that each feature aligns with the broader product strategy and goals and aims of the business.
- Own the UK product roadmap including all elements from ideas to inception.
- Understand the UK market drivers and trends
- Manage and tracks risks, issues and dependencies, which affect the delivery of new features.
- Working with stakeholders to ensure product documentation (Including Knowledge Articles, Release Notes etc) and quality checking of these documents to ensure a high standard is achieved and maintained.
- Work with clients in developing case studies and references that show case the impact and value of the UK offering.
- Help support and deliver bespoke and engaging demos of the Aptumo product (and wider solution footprint) as part of Pre-Sales activities, at conferences, trade shows, events and to prospective clients.
- Support/drive ongoing continuous improvement activity as we mature the product management function
- Understand the competitive landscape that Aptumo operates in
- Collaborates with other regional Product Owners or teams to align on cross functional initiatives.
What You’ll Need
- Experience in working in the UK Water industry – ideally in a client facing capacity and understand of Billing Software
- Able to work with internal and external customers to analyse needs and align product backlog and roadmap to strategic goals.
- Strong and proven networking and matrix management skills
- Develop scope and define backlog items features that guide the Agile software development team.
- Solve product-related problems, complete trade-off analysis to stay on track towards business deliverable commitments.
- Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
- Collaborate with stakeholders during the visioning and concept development of a feature.
- Assess value, develops cases, and prioritize stories to ensure work focuses on those with a maximum value that are aligned with product strategy.
- Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
- Represents team in front of stakeholders, clients or users.
- Work closely with product management and senior management in order to create product features that fits the company strategic objectives.
- Research and analyse market, the users, and the roadmap for the product.
- Follow our competitors, regulatory changes and the industry as a whole.
What You’ll Get In Return
- Annual Bonus
- Pension scheme with employer contributions
- 25 days holiday + bank holidays
- A supportive and collaborative work environment where your ideas and contributions are highly valued
- Mentorship and guidance from experienced professionals
- 24/7 GP service.
- Access to my premier benefits – store discounts.
- Employee Well-being programme
- Free onsite parking
- Onsite Gym
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Product Management and Marketing
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Industries
Outsourcing/Offshoring
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Product Manager employer: Echo Managed Services
Contact Detail:
Echo Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Familiarise yourself with the UK Water industry, especially in relation to billing software. Understanding the specific challenges and trends in this sector will help you speak confidently about how you can contribute to Echo Managed Services.
✨Tip Number 2
Network with professionals in the utilities sector and attend relevant industry events. Building connections can provide valuable insights and may even lead to referrals that could boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your experience in managing product roadmaps and aligning them with strategic goals. Be ready to share specific examples of how you've successfully navigated stakeholder relationships and prioritised features in past roles.
✨Tip Number 4
Showcase your understanding of Agile methodologies and how they apply to product management. Being able to articulate your approach to working with development teams and managing backlogs will demonstrate your fit for the role.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Product Manager position at Echo Managed Services. Tailor your application to highlight relevant experience in product management and the UK Water industry.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with billing software and any client-facing roles you've held. Use specific examples to demonstrate how your skills align with the job description.
Showcase Your Skills: Make sure to showcase your networking, matrix management, and Agile development skills. Provide examples of how you've successfully collaborated with stakeholders and managed product roadmaps in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also outlines how you can contribute to the company's goals. Mention your understanding of market trends and how you can help drive innovation at Echo Managed Services.
How to prepare for a job interview at Echo Managed Services
✨Understand the Product Landscape
Before your interview, make sure you have a solid grasp of the UK Water industry and the specific challenges it faces. Familiarise yourself with Echo Managed Services' Billing Product Offering and how it fits into the market. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Prepare for Stakeholder Engagement
As a Product Manager, you'll need to work closely with various stakeholders. Be ready to discuss your experience in collaborating with customers, business leaders, and development teams. Prepare examples of how you've successfully translated business needs into actionable product features in the past.
✨Showcase Your Agile Experience
Since the role involves guiding an Agile software development team, be prepared to talk about your experience with Agile methodologies. Highlight any specific projects where you managed backlogs, prioritised features, or conducted trade-off analyses to keep projects on track.
✨Demonstrate Continuous Improvement Mindset
Echo Managed Services values continuous improvement, so come equipped with ideas on how you can contribute to this culture. Think about past experiences where you've identified areas for enhancement in product management processes and be ready to share those insights during your interview.
