At a Glance
- Tasks: Deliver top-notch customer service over the phone and assist with queries.
- Company: Join a dynamic team at Echo Managed Services, part of South Staffordshire PLC.
- Benefits: Competitive salary, career development, hybrid working, and fun social events.
- Other info: Enjoy a vibrant workplace with opportunities for growth and recognition.
- Why this job: Make a real difference in customer experiences while building your career.
- Qualifications: Strong work ethic, teamwork skills, and excellent communication.
The predicted salary is between 24636 - 27400 £ per year.
Salary:£25,621 per annum| Company Benefits
Location:Walsall, West Midlands
Contract: Full Time | Permanent | 37.5 hours per week
About Us:
Echo Managed Services and its subsidiary Aptumo support water companies globally to deliver effective customer service and drive retail operation efficiency through end to end customer service and water billing software offerings.
The Role:
As a Customer Service Advisor, you'll be the first point of contact for customers, handling a high volume of inbound calls relating to water billing, payments, Direct Debits and service enquiries. You'll use your communication and problem-solving skills to support customers and provide positive outcomes on every interaction.
We're looking for individuals who genuinely enjoy helping customers. We are passionate about developing our people and offer opportunities to progress into specialist, quality, training, team leader and operational roles as your career develops. Whether your expereince comes from a contact centre, retail, hospitality, or another customer-facing role, we'll provide the training and support needed to build a successful career with us.
Key Responsibilities:
- Handle customer calls professionally, assisting with payments, Direct Debits, billing enquiries, and service-related queries
- Deliver a high standard of customer service on every interaction
- Support customers by resolving queries quickly and effectively while providing reassurance and guidance
- Work closely with colleagues to support team goals and maintain a positive working environment
- Engage fully with training and continuous development opportunities to build product and service knowledge
Shift Pattern:
- Full Time - 37.5 hours per week
- Monday to Friday with shifts between 8:00am - 6:00pm
- 1 in 4 Saturdays between 8:00am - 1:00pm
What You'll Need:
- Previous experience in customer service, whether in a contact centre, retail, hospitality or another customer-facing environment
- Strong communication and listening skills
- Confidence using computer systems and learning new processes
- Ability to remain calm and professional when dealing with challenging customer situations
- A positive attitude and willingness to learn
- Ability to work effectively both independently and as part of a team
What You'll Get:
- Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
- Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
- Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
- Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
- Professional Development: Hands-on training and ongoing career development opportunities
- Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
- Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
At South Staffordshire Group, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.
We are committed to building a team that reflects the diversity of the communities we serve.
We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.
We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.
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Customer Service Advisor in Walsall employer: Echo Managed Services
Echo Managed Services is an exceptional employer located in Belfast, Northern Ireland, offering a supportive hybrid work environment that promotes work-life balance. With a strong commitment to employee growth, the company provides hands-on training, ongoing career development opportunities, and a range of family-friendly benefits, ensuring that every team member feels valued and included. Join us to be part of a collaborative culture that prioritises continuous improvement and recognises individual contributions through performance rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Walsall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Echo Managed Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Echo Managed Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Walsall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Echo Managed Services:Your cover letter is your chance to shine! Tell us why you want to work at Echo Managed Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Echo Managed Services!
How to prepare for a job interview at Echo Managed Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
