At a Glance
- Tasks: Deliver top-notch customer service over the phone and assist with queries.
- Company: Join a dynamic team at Echo Managed Services, part of South Staffordshire PLC.
- Benefits: Competitive salary, career development, hybrid working, and fun social events.
- Other info: Enjoy a vibrant workplace with opportunities for growth and recognition.
- Why this job: Make a real difference in customer experiences while building your career.
- Qualifications: Strong work ethic, teamwork skills, and excellent communication.
The predicted salary is between 24636 - 27400 £ per year.
Customer Service Advisor
- Handle customer calls professionally, assisting with payments, Direct Debits, billing enquiries, and service-related queries
- Deliver a high standard of customer service on every interaction
- Support customers by resolving queries quickly and effectively while providing reassurance and guidance
- Work closely with colleagues to support team goals and maintain a positive working environment
- Engage fully with training and continuous development opportunities to build product and service knowledge
Shift Pattern:
- Full Time - 37.5 hours per week
- Monday to Friday with shifts between 8:00am - 6:00pm
- 1 in 4 Saturdays between 8:00am - 1:00pm
What You'll Need:
- Previous experience in customer service, whether in a contact centre, retail, hospitality or another customer‑facing environment
- Strong communication and listening skills
- Confidence using computer systems and learning new processes
- Ability to remain calm and professional when dealing with challenging customer situations
- A positive attitude and willingness to learn
- Ability to work effectively both independently and as part of a team
What You'll Get:
- Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
- Financial & Life Assurance:Company Pension Scheme with salary sacrifice options
- Health & Wellbeing:Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
- Lifestyle & Perks:Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
- Professional Development: Hands‑on training and ongoing career development opportunities
- Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
- Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards
At South Staffordshire Group, inclusion matters. We have a wide range of employee networks which are employee‑led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.
We are committed to building a team that reflects the diversity of the communities we serve.
We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.
We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.
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Customer Service Advisor in Walsall employer: Echo Managed Services
Echo Managed Services is an exceptional employer located in Belfast, Northern Ireland, offering a supportive hybrid work environment that promotes work-life balance. With a strong commitment to employee growth, the company provides hands-on training, ongoing career development opportunities, and a range of family-friendly benefits, ensuring that every team member feels valued and included. Join us to be part of a collaborative culture that prioritises continuous improvement and recognises individual contributions through performance rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Walsall
✨Tip Number 1
Get to know the company! Before your assessment centre, check out Echo Managed Services and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Brush up on your customer service skills by role-playing common scenarios. Think about how you'd handle tricky calls or queries, as this will give you a leg up during the interview.
✨Tip Number 3
Be yourself! During the assessment centre, let your personality shine through. They want to see how you fit into their team, so don’t be afraid to show your enthusiasm for customer service and teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Echo Managed Services.
We think you need these skills to ace Customer Service Advisor in Walsall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like communication and teamwork.
Showcase Your Customer Service Skills:In your application, give examples of how you've delivered excellent customer service in the past. Whether it's over the phone or face-to-face, we want to see how you handle queries and ensure customer satisfaction.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Echo Managed Services
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples where you went above and beyond for a customer.
✨Familiarise Yourself with the Company
Take some time to learn about Echo Managed Services and their approach to customer service. Understanding their values and mission will help you align your answers during the interview and show that you're genuinely interested in the role.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service, such as 'How do you handle difficult customers?' or 'Can you give an example of a time you resolved a customer's issue?' Practising your responses will help you feel more confident.
✨Be Ready for the Assessment Centre
Since you'll be attending an assessment centre, make sure you're comfortable with both the interview and the online test. Bring any necessary documents and arrive early to settle in. Remember, it's all about showcasing your skills and personality!
