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- Tasks: Deliver top-notch customer service over the phone and assist with queries.
- Company: Join a dynamic team at Echo Managed Services, part of South Staffordshire PLC.
- Benefits: Competitive salary, career development, hybrid working, and fun social events.
- Why this job: Make a real difference in customer experiences while building your career.
- Qualifications: Strong work ethic, teamwork skills, and excellent communication.
- Other info: Enjoy a vibrant workplace with opportunities for growth and recognition.
The predicted salary is between 24636 - 27400 £ per year.
Job Title: Customer Service Advisor
Salary: £24,636 per year
Hours: Full-time: 37.5 hrs/week, Mon-Fri 8am – 6pm, 1 in 4 Saturdays 8am – 1pm.
Location: Green Lane, Walsall, West Midlands
We have some amazing Full-Time opportunities in our growing Inbound Customer Service Teams If you\’re looking to join an award-winning company that gives you opportunities to develop a career, then apply now
Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a water bill to helping with water supply issues. Customer service experience is desirable but if you don\’t have any, don\’t worry We offer a comprehensive training package to enable you to become experts in helping people. If you have a passion to help people and want to learn and grow, this could be the role for you The role will give you a start with a growing business, giving you the chance to develop your career with a forward-thinking company.
What You\’ll Get in Return
- Passionate about career development – we want you to succeed and build a career 15% of our people have been promoted in the last 12 months
- Hybrid working from home option once you\’ve passed 6 month probation and are hitting your targets
- Annual pay review
- Free Parking on site
- Employee recognition scheme with rewards
- Social hub
- Fun working environment with an emphasis on teamwork
- Gym on site
- Life Assurance
- Cycle to work scheme
- Focus on learning and development
- Social events
Who we are:
We\’re part of South Staffordshire PLC who own South Staffs and Cambridge Water, amongst a host of other businesses – as a result you\’ll be part of a 3000-strong network of colleagues with all of the potential for your future that brings.
Learn more about Echo Managed Services here: Echo MS | Exceptional Customer Experiences with Echo (echo-)
The Role:
The role involves delivering excellent customer service on the telephone, for example taking payment and Direct Debit calls from our customers. You\’ll deliver first class customer service each and every time, and ideally you have a background of providing that to a high quality whether that\’s inbound, outbound or face to face.
Shift Pattern:
Full Time: 37.5 hours per week. Monday to Friday with shifts between 8am-6pm, and 1 in 4 Saturdays 8am-1pm
We are looking for people who:
- Have a great work ethic
- Enjoy working as part of a team
- Are customer service driven
- Have great communication skills
You\’ll need to be able to attend an assessment centre here in Walsall on 2nd October 2025, sessions will run between 17:00 – 20:00. If you\’re unable to attend this date or the start date of 20th October 2025, then we won\’t be able to consider your application this time.
The assessment centre will involve an interview and a quick online test of your customer service skills so it\’s nothing to be nervous about We\’ll do our best to make you feel comfortable and you\’ll learn plenty more about us in the process.
If you\’re successful with your application, we\’ll be in touch really soon to confirm your place and tell you what to expect on the day
Customer Service Advisor employer: Echo Managed Services
Contact Detail:
Echo Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your assessment centre, check out Echo Managed Services and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Brush up on your customer service skills by role-playing common scenarios. Think about how you'd handle tricky calls or queries, as this will give you a leg up during the interview.
✨Tip Number 3
Be yourself! During the assessment centre, let your personality shine through. They want to see how you fit into their team, so don’t be afraid to show your enthusiasm for customer service and teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Echo Managed Services.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like communication and teamwork.
Showcase Your Customer Service Skills: In your application, give examples of how you've delivered excellent customer service in the past. Whether it's over the phone or face-to-face, we want to see how you handle queries and ensure customer satisfaction.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Echo Managed Services
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples where you went above and beyond for a customer.
✨Familiarise Yourself with the Company
Take some time to learn about Echo Managed Services and their approach to customer service. Understanding their values and mission will help you align your answers during the interview and show that you're genuinely interested in the role.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service, such as 'How do you handle difficult customers?' or 'Can you give an example of a time you resolved a customer's issue?' Practising your responses will help you feel more confident.
✨Be Ready for the Assessment Centre
Since you'll be attending an assessment centre, make sure you're comfortable with both the interview and the online test. Bring any necessary documents and arrive early to settle in. Remember, it's all about showcasing your skills and personality!
