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- Tasks: Join us as a Business Analyst, supporting software implementations and client interactions.
- Company: Echo Managed Services is a leader in utility billing software with over 20 years of experience.
- Benefits: Enjoy a competitive salary, pension scheme, 20 days holiday, and a supportive work environment.
- Why this job: Be part of an innovative team that values collaboration and offers growth opportunities.
- Qualifications: 4 years of BA experience preferred; exposure to utility billing or Salesforce is a plus.
- Other info: Willingness to travel domestically and internationally for up to 90 days a year.
The predicted salary is between 36000 - 60000 £ per year.
Job Title Business Analyst (12 Month FTC)
Location Walsall
Package Competitive
As a successful Business Analyst with Echo Managed Services, you’ll be joining our UK based service and implementation team reporting to the Consulting Manager. Your time will be split between our Walsall HQ and clients\’ sites in the UK and worldwide. With support from our product and data experts at our software development team in the UK, India and Australia. You will be given the opportunity to learn everything we know about utility billing, software delivery, product implementations and more.
Echo Managed Services have been leaders the development of utility billing software for over 20 years. With over one third of the UK’s water companies using our platform to generate bills and manage their customers, we have built a wealth of in-house knowledge and expertise. We are a two software, software development house, who provide excellent support, communication and consultancy to all of our clients. Our focus is now on the future as we proudly rollout Aptumo, our SaaS billing solution built on the Salesforce platform, which extends our expertise beyond water and outside of the UK, including Australia and the USA.
After that, who knows where your career with Echo Managed Services could take you?
Who We Are
Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.
The Role
As a Business Analyst, your responsible will be:
- Supporting the implementation of Aptumo software to new clients throughout discovery, business process alignment, development, user acceptance testing and go live support phases of a project
- Providing support, managing change requests, analysing bugs and issues on the RapidXtra Product
- Develop a detailed knowledge of our product(s), demonstrate features to existing and potential clients and support its successful implementation
- Ability to understand, learn, maintain, support and develop two billing systems
- Ability to identify product changes required to meet customer needs
- Work closely with clients to hold workshops and capture requirements
- Responsible for the capture, interpretation, prioritisation and delivery of user stories / requirements and refinement of the client product backlog.
- Manage changes/feature requests throughout the software delivery lifecycle to delivery
- Create and update documentation for new and existing functionality
- Ensure that solution design, software development and documentation leads to client satisfaction, maximising the value of the product for the client.
- Timely resolution of issues in agreement with stakeholders.
- Communicate effectively with clients and stakeholders of all levels
- Analyse change requests and create functional specification documents based on client requirements
What You’ll Need
- At least 4 years BA experience, supported by a relevant qualification (desirable)
- The ideal candidate will have previous exposure to water/utility industry, utility billing and/or Salesforce/system implementations (Desirable)
- To act as the bridge between the client and the technical teams, by translating business needs into requirements for the engineering team and being able to translate complex scenarios into an understandable manner for clients
- Experience of to creating functional specification documents or user stories with detailed acceptance criteria and shaping work packages, and the ability to manage a feature request through the end-to-end SDLC process through to client delivery, including client walk throughs and playbacks.
- Experience in delivering workshops, managing client expectations and supporting clients throughout a project to ensure of a successful software implementation and/or requirements delivery
- Ability to conduct stakeholder interviews and manage focus groups to extract relevant information.
- Ability to communicate complex business issues clearly in speech and in writing and be able to explain business process concepts to the end user, and influence and persuade at all levels of staff seniority.
- Ability to identify, investigate, evaluate and implement improved ways of working
- Ability to take decisions and solve complex business problems
- Practical know-how and expertise in business analysis and industry recognised tools and techniques
- Proficient in the use of process modelling tools
- Familiarity of both agile and waterfall delivery methodologies and the ability to articulate the differences in the approaches, tools, responsibilities, and deliverables as a business analyst in either methodology
- Ability to use leading analysis techniques
- Ensure that Business Requirements are fully developed and documented e.g., functional, non-functional, templates and reporting requirements etc
- Able to walkthrough requirements, demonstrate functionality and playback new functionality developed as part of a workshop with clients to achieve sign off
- Knowledge of the general principles of information technology such as its role in customer relationship management, automation, decision support, methods of data capture, storage and retrieval, transactional processing and workflow.
- Good team player, ability to work effectively in a team environment, sharing knowledge and skills and developing productive working relationships.
- Focused and driven on achieving results and a drive to improve and continuously learn and develop
- Experience of managing ambiguity and undertaking forward planning
- Ability to manage changes through the software development lifecycle
- Strong commercial focus and awareness
- Ability to manage own time effectively and adhere to deadlines and manage multiple priorities of work simultaneously
- Experience in creating and maintaining a traceability matrix
- Must be articulate, numerate; capable of building a robust business case
- Strong interpersonal; negotiation, influencing and facilitation skills. Able to engage and inspire others in delivering continuous improvement
- A willingness to travel domestically and internationally for periods up to approx. 90 days throughout the year
- Hold a full clean UK driving licence
Preferred Qualifications
- Degree level qualified or relevant equivalent qualification or experience
- BCS or Agile BA qualification advantageous
- Certified CBAP or ISEB qualification advantageous
- Salesforce certifications desirable.
What You’ll Get In Return
- A competitive salary
- Pension scheme with employer contributions
- 20 days holiday + bank holidays
- A supportive and collaborative work environment where your ideas and contributions are highly valued
- Mentorship and guidance from experienced professionals
- 24/7 GP service.
- Access to my premier benefits – store discounts.
- Employee Well-being programme
- Free onsite parking
- Onsite Gym
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Business Analyst (12 Month FTC) employer: Echo Managed Services
Contact Detail:
Echo Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (12 Month FTC)
✨Tip Number 1
Familiarise yourself with the utility billing industry and the specific software solutions offered by Echo Managed Services. Understanding their products, especially Aptumo, will help you speak confidently about how you can contribute to their implementation and support.
✨Tip Number 2
Network with current or former employees of Echo Managed Services on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Business Analyst role.
✨Tip Number 3
Prepare to discuss your experience with both agile and waterfall methodologies during interviews. Be ready to share specific examples of how you've successfully navigated projects using these approaches, as this is crucial for the role.
✨Tip Number 4
Showcase your ability to communicate complex business issues clearly. Practice explaining technical concepts in simple terms, as this skill is essential for bridging the gap between clients and technical teams at Echo Managed Services.
We think you need these skills to ace Business Analyst (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Business Analyst role at Echo Managed Services. Focus on your experience in utility billing, software delivery, and any relevant qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the utility industry and your ability to bridge the gap between clients and technical teams. Mention specific examples of how you've successfully managed projects or implemented software solutions.
Highlight Relevant Experience: In your application, emphasise your experience with functional specification documents, user stories, and stakeholder management. Use concrete examples to demonstrate your problem-solving skills and ability to communicate complex concepts clearly.
Show Enthusiasm for Continuous Learning: Echo Managed Services values innovation and growth. In your application, express your eagerness to learn about their products and your commitment to continuous improvement in your business analysis skills.
How to prepare for a job interview at Echo Managed Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Analyst at Echo Managed Services. Familiarise yourself with utility billing software and the specifics of the Aptumo platform, as this will help you answer questions confidently and demonstrate your interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations related to client interactions, managing change requests, or resolving issues during the software delivery lifecycle. Prepare examples from your past experience that showcase your problem-solving skills and ability to communicate effectively.
✨Showcase Your Technical Knowledge
Be ready to discuss your familiarity with both agile and waterfall methodologies, as well as any relevant tools and techniques you've used in business analysis. Highlight your experience with creating functional specification documents and user stories, as these are crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewers about the company culture, team dynamics, and future projects. This not only shows your enthusiasm for the position but also helps you gauge if the company is the right fit for you.
