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For Companies At a Glance
- Tasks: Support software implementation, manage client relationships, and analyse business needs.
- Company: Echo Managed Services is a leader in utility billing software with over 20 years of experience.
- Benefits: Enjoy a competitive salary, pension scheme, 20 days holiday, and access to an onsite gym.
- Why this job: Join a forward-thinking team that values innovation, collaboration, and personal growth.
- Qualifications: 4+ years of BA experience; familiarity with Salesforce and utility billing is a plus.
- Other info: Opportunity for international travel and mentorship from industry experts.
The predicted salary is between 30000 - 42000 £ per year.
As a successful Business Analyst with Echo Managed Services, you will be joining our UK based service and implementation team reporting to the Consulting Manager. Your time will be split between our Walsall HQ and clients' sites in the UK and worldwide. With support from our product and data experts at our software development team in the UK, India and Australia, you will have the opportunity to learn about utility billing, software delivery, product implementations and more.
Echo Managed Services has been a leader in the development of utility billing software for over 20 years. With over one third of the UK's water companies using our platform to generate bills and manage their customers, we have built a wealth of in-house knowledge and expertise. Our focus is now on the future as we proudly rollout Aptumo, our SaaS billing solution built on the Salesforce platform, which extends our expertise beyond water and outside of the UK, including Australia and the USA.
The Role
- Supporting the implementation of Aptumo software to new clients throughout discovery, business process alignment, development, user acceptance testing and go live support phases of a project.
- Providing support, managing change requests, analysing bugs and issues on the RapidXtra Product.
- Developing a detailed knowledge of our product(s), demonstrating features to existing and potential clients and supporting its successful implementation.
- Ability to understand, learn, maintain, support and develop two billing systems.
- Identifying product changes required to meet customer needs.
- Working closely with clients to hold workshops and capture requirements.
- Responsible for the capture, interpretation, prioritisation and delivery of user stories / requirements and refinement of the client product backlog.
- Managing changes/feature requests throughout the software delivery lifecycle.
- Creating and updating documentation for new and existing functionality.
- Ensuring that solution design, software development and documentation leads to client satisfaction, maximising the value of the product for the client.
- Timely resolution of issues in agreement with stakeholders.
- Communicating effectively with clients and stakeholders of all levels.
- Analysing change requests and creating functional specification documents based on client requirements.
What You'll Need
- At least 4 years BA experience, supported by a relevant qualification (desirable).
- The ideal candidate will have previous exposure to water/utility industry, utility billing and/or Salesforce/system implementations (Desirable).
- Experience in creating functional specification documents or user stories with detailed acceptance criteria and shaping work packages.
- Experience in delivering workshops, managing client expectations and supporting clients throughout a project.
- Ability to conduct stakeholder interviews and manage focus groups to extract relevant information.
- Ability to communicate complex business issues clearly in speech and in writing.
- Ability to identify, investigate, evaluate and implement improved ways of working.
- Practical know-how and expertise in business analysis and industry recognised tools and techniques.
- Proficient in the use of process modelling tools.
- Familiarity with both agile and waterfall delivery methodologies.
- Ability to use leading analysis techniques.
- Good team player, ability to work effectively in a team environment.
- Focused and driven on achieving results and a drive to improve and continuously learn and develop.
- Experience of managing ambiguity and undertaking forward planning.
- Strong commercial focus and awareness.
- Ability to manage own time effectively and adhere to deadlines.
- Experience in creating and maintaining a traceability matrix.
- Strong interpersonal; negotiation, influencing and facilitation skills.
- A willingness to travel domestically and internationally for periods up to approx. 90 days throughout the year.
Preferred Qualifications
- Degree level qualified or relevant equivalent qualification or experience.
- BCS or Agile BA qualification advantageous.
- Certified CBAP or ISEB qualification advantageous.
- Salesforce certifications desirable.
What You'll Get In Return
- A competitive salary.
- Pension scheme with employer contributions.
- 20 days holiday + bank holidays.
- A supportive and collaborative work environment where your ideas and contributions are highly valued.
- Mentorship and guidance from experienced professionals.
- 24/7 GP service.
- Access to my premier benefits – store discounts.
- Employee Well-being programme.
- Free onsite parking.
- Onsite Gym.
Business Analyst (12 Month FTC) employer: Echo Managed Services
Contact Detail:
Echo Managed Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (12 Month FTC)
✨Tip Number 1
Familiarise yourself with the utility billing industry and the specific software solutions that Echo Managed Services offers. Understanding their products, especially Aptumo, will help you speak confidently about how you can contribute to their implementation and support.
✨Tip Number 2
Network with current or former employees of Echo Managed Services on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with both agile and waterfall methodologies. Be ready to explain how you've applied these approaches in past projects, as this will demonstrate your adaptability and understanding of different project management styles.
✨Tip Number 4
Showcase your communication skills by preparing examples of how you've successfully managed client expectations and facilitated workshops. Being able to articulate your experiences clearly will highlight your ability to bridge the gap between technical teams and clients.
We think you need these skills to ace Business Analyst (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Business Analyst role at Echo Managed Services. Focus on your experience in utility billing, software delivery, and any relevant qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the utility industry and your ability to bridge the gap between clients and technical teams. Mention specific experiences that demonstrate your problem-solving skills and ability to manage client expectations.
Highlight Relevant Experience: In your application, emphasise your previous roles that involved business analysis, particularly in software implementations or the utility sector. Use concrete examples to illustrate your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Communication Skills: Since the role requires effective communication with clients and stakeholders, include examples of how you've successfully communicated complex information in previous positions. This could be through workshops, presentations, or documentation you've created.
How to prepare for a job interview at Echo Managed Services
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Business Analyst at Echo Managed Services. Familiarise yourself with their software solutions, particularly Aptumo, and be ready to discuss how your experience aligns with their needs.
✨Prepare for Technical Questions
Expect questions related to business analysis methodologies, such as Agile and Waterfall. Be prepared to explain how you've applied these methodologies in past projects, and be ready to discuss specific tools and techniques you've used in your analysis work.
✨Showcase Your Communication Skills
As a Business Analyst, you'll need to communicate complex ideas clearly. Prepare examples of how you've successfully facilitated workshops or managed stakeholder expectations in previous roles. Highlight your ability to translate technical jargon into layman's terms.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in your previous roles and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical thinking and decision-making skills.
