At a Glance
- Tasks: Engage with customers, resolve issues, and conduct inspections in the field.
- Company: Echo Northern Ireland Ltd, a leader in water services.
- Benefits: Competitive salary, work van, fuel card, and generous holiday allowance.
- Other info: Enjoy a 4-day work week and excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Customer service experience, strong communication skills, and a valid UK driving licence.
The predicted salary is between 27698 - 27698 € per year.
Echo Northern Ireland Ltd is seeking a Customer Liaison Officer (Field Based Customer Service) to join our Field Services Department. This is a full-time, permanent position with a salary of £27,698, including a work van and fuel card.
Location: Northern Ireland Region - Field based, starting and finishing from home.
About the role: This primarily customer-facing role involves travelling to visit premises within the NI Water territory to discuss and resolve issues related to debtor disputes, occupancy, data, and potential lost revenue streams. The role covers various work streams, including metering inspections and testing of water supplies.
Key Responsibilities:
- Structure workloads to optimise coverage and ensure effective and timely visits.
- Prioritise visits in accordance with associated KPI/SLAs while liaising closely with the Field Services Management Team.
- Work independently and as part of a team, dealing with the public in a courteous and professional manner.
- Manage workloads to achieve pre-agreed targets and deadlines.
Requirements:
- Current UK driving license.
- Experience in field-based inspection or customer service roles.
- Effective communication skills and strong organisational abilities.
- Experience using IT systems, including Microsoft Applications.
- Experience in a customer/client-focused environment (preferably face-to-face).
- Ability to build effective relationships and establish rapport quickly.
- Experience in the Utilities sector (Water Industry & Metering background preferable).
- Experience using Customer Relationship Management (CRM) systems.
Working Hours: 4 Day Week (Monday to Thursday between the hours of 7:30 AM - 5:30 PM)
Benefits:
- 225 hours holiday (increasing to 262.5 hours with each year of service).
- Pension Scheme.
- Full paid induction and training provided.
- Excellent career opportunities and internal development.
Any offer of employment will be subject to satisfactory receipt of employment references, credit reference, and criminal records check. Echo Northern Ireland Ltd is an equal opportunities employer and welcomes applications from all sections of the community.
Customer Liaison Officer (Field Based Customer Service) in Belfast employer: Echo Managed Services
Echo Northern Ireland Ltd is an exceptional employer, offering a supportive work culture that prioritises employee development and career growth. With a competitive salary, generous holiday allowance, and the flexibility of a field-based role, employees enjoy a healthy work-life balance while making a meaningful impact in the community. The company fosters a collaborative environment where team players can thrive, ensuring that every member feels valued and empowered to achieve their best.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer (Field Based Customer Service) in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Echo Northern Ireland and NI Water. Understanding their values and services will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in customer service and fieldwork confidently, making you stand out as a candidate.
✨Tip Number 3
Show off your people skills! Since this role is all about liaising with customers, be ready to share examples of how you've built relationships and resolved disputes in the past. Real-life stories can make a big impact!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Liaison Officer (Field Based Customer Service) in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Liaison Officer role. Highlight any relevant experience in customer service or field-based work, and don’t forget to mention your driving licence and any IT skills you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your ability to manage workloads independently and how you build relationships with customers.
Showcase Your Communication Skills:Since this role involves dealing with the public, make sure to demonstrate your communication skills in your application. Use clear and professional language, and give examples of how you've handled customer interactions in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and stands out in the crowd!
How to prepare for a job interview at Echo Managed Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Liaison Officer role. Familiarise yourself with the key responsibilities, such as resolving debtor disputes and conducting metering inspections. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is customer-facing, be prepared to discuss your experience in dealing with the public. Think of specific examples where you've built rapport or resolved conflicts effectively. Highlighting your communication skills will demonstrate that you can handle the challenges of the job.
✨Demonstrate Self-Motivation
As a field-based officer, you'll need to manage your own workload. Be ready to talk about how you prioritise tasks and stay organised. Share examples of how you've successfully structured your day to meet targets, which will show that you can thrive in an independent work environment.
✨Familiarise Yourself with Relevant Technology
The role requires using IT systems and CRM tools, so brush up on your tech skills. If you have experience with Microsoft applications or any CRM systems, mention it during the interview. This will reassure them that you can adapt quickly to their processes and tools.
