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- Tasks: Transform customer experience in water utilities through innovative product design and analysis.
- Company: Join Echo, a leading provider of billing software and customer service solutions.
- Benefits: Enjoy competitive salary, pension scheme, 20 days holiday, and access to a gym.
- Why this job: Be a change maker in a mission-driven team that values your ideas and contributions.
- Qualifications: Experience in business analysis and user-centred design techniques is essential.
- Other info: Collaborative environment with mentorship opportunities and career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are entering a new era of product at Echo. As the world’s water utilities seek to meet heightened expectations of service – from customers and industry regulators – and need to redefine citizens’ relationships with their most essential resource, we are on a mission to reimagine customer experience in water.
Our flagship billing technology – Aptumo – is designed specifically for water utilities, and native to the Salesforce ecosystem. We work with 40% of the UK water industry, key clients in Australia, and are designing for growth. We believe that Aptumo is the essential heartbeat of an essential industry transformation; human-led, technology enabled.
We are building a new Product Squad to drive innovation and enhancements, together with our clients. If you are passionate about transforming transactional service into meaningful relationships; designing for engagement and behaviour change; can straddle detailed process and big picture strategy, this is the role for you. We’re looking for change makers who want to make a difference, know how to collaborate, and can bring new ways of working to our business.
The Role:
As a Business Analyst in the Product Squad you will be client-facing and a key source of insight. Working across our global markets, you will be leading on key strategic projects, capturing business context and organisational goals, regulatory requirements, and market opportunities. Working closely with UX and our technical delivery teams, your role is to define for positive business and customer outcomes, working closely with partners to transform end-to-end journeys and service blueprints.
We want a design‑led BA to act as the bridge between business objectives, user needs, and technical feasibility. You will be embedded in a multi-disciplinary team, collaborating with UX, Engineering, SMEs and strategic partners. Working closely with our clients will be key to success, and so there is a requirement to travel for face-to-face workshops, research and design across the UK, as well as our HQ in Walsall to work with the wider Echo team. You will be given the opportunity to learn, grow, and innovate – working across global markets and with our strategic partners.
As a Business Analyst, your responsibilities will be:
- Partner with User Researchers to understand behaviours, needs and motivations of users, leveraging research insights to help define solution scope
- Analyse current business processes, constraints, risks and dependencies
- Document business requirements, business rules, and decision logic, ensuring alignment with organisational goals
- Work closely with UX to shape flows, journeys and service concepts
- Create structured artefacts (process maps, journey maps, service blueprints, user stories, acceptance criteria) that link user insight to business value
- Test early concepts with users and stakeholders, validating feasibility and aligning the solution with both user‑centric and organisational requirements
- Develop a detailed knowledge of our product, demonstrate features to existing and potential clients and support new client engagements
- Create and update documentation for new and existing functionality
- Communicate effectively with clients and stakeholders of all levels
What you’ll need:
- At least 8 years BA/Service Design experience
- Ability to demonstrate:
- Analytical skills: process analysis, identification of business constraints (KPIs, compliance, operational), and ability to map dependencies
- Design-led skills: user-centred design techniques (personas, journeys, service blueprints), familiarity with design thinking
- Facilitation skills: conduct stakeholder interviews and manage focus groups, workshops across business, design and technical teams, and strong communication skills to translate
Preferred Qualifications:
- Degree level qualified or relevant equivalent qualification or experience
- BCS or Agile BA qualification advantageous
- Certified CBAP or ISEB qualification advantageous
What You’ll Get in Return:
- Pension scheme with employer contributions
- 20 days holiday + bank holidays
- A supportive and collaborative work environment where your ideas and contributions are highly valued
- Mentorship and guidance from experienced professionals
- 24/7 GP service
- Access to my premier benefits – store discounts
- Free onsite parking
- Onsite Gym
Who we are:
Part of the South Staffordshire group, Echo Managed Services is a leading provider of billing software and outsourced customer service solutions. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.
Business Analyst in Walsall employer: Echo Managed Services Ltd.
Contact Detail:
Echo Managed Services Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in Walsall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how your skills as a Business Analyst can help them achieve their goals. Tailor your responses to show how you can contribute to their innovative projects.
✨Tip Number 3
Practice your communication skills! As a client-facing role, being able to articulate your thoughts clearly is crucial. Consider mock interviews with friends or mentors to refine your pitch and get comfortable discussing your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Echo and contributing to our mission of transforming customer experience in water.
We think you need these skills to ace Business Analyst in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Analyst. Highlight your experience with user-centred design techniques and any relevant projects that showcase your analytical skills. We want to see how you can bridge the gap between business objectives and user needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming customer experiences in the water industry. Share specific examples of how you've driven innovation and collaboration in past roles, and let your personality come through.
Showcase Your Skills: In your application, don’t just list your skills—demonstrate them! Use structured artefacts like process maps or service blueprints to illustrate your experience. This will help us see how you think and approach problem-solving, which is key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Echo Managed Services Ltd.
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Aptumo and how it fits into the water utility sector. Familiarise yourself with its features and benefits, as well as any recent updates or case studies. This will show your genuine interest in the role and help you engage in meaningful discussions.
✨Prepare for User-Centric Discussions
Since the role involves working closely with UX and understanding user needs, be ready to discuss user-centred design techniques. Think about examples from your past experience where you've successfully applied these methods, such as creating personas or journey maps, and be prepared to share them.
✨Showcase Your Analytical Skills
The job requires strong analytical skills, so come prepared with examples of how you've analysed business processes or identified constraints in previous roles. Be specific about the tools and methodologies you used, and how your insights led to positive outcomes.
✨Demonstrate Your Facilitation Experience
As a Business Analyst, you'll need to conduct stakeholder interviews and manage workshops. Prepare to discuss your experience in facilitating these sessions, including any challenges you faced and how you overcame them. Highlight your communication skills and ability to translate complex information for different audiences.