Senior Creative Project Coordinator in Surbiton

Echo House is a market leader specialising in Creative & Technical Design, Artworking, Digital Content, Printing, Experiential Brand Activation, and Sustainable Production.

ECHO’S MISSION

Our mission is to empower our clients by delivering exceptional design and quality products through a seamless integration of innovation, technology, and meticulous attention to detail to create experiences that go beyond expectations. We are committed to nurturing sustainable practices, prioritising the wellbeing of our planet, and maintaining an unwavering dedication to superior service.

WE STAND FOR

An extraordinary culture of empowerment, respect, authenticity and collaboration and a business that exceeds all expectations. A team that delivers beyond our leadership and who have an extraordinary life in and outside of the workplace. Echo is acknowledged as the leader of sustainable design and creative production in the world.

Scope of the Role:

Collaborative. Positive. Respectful. Organised. Exceptional People Skills. An exciting opportunity to join the Echo House Project Team as a Creative Project Co-Ordinator. Working within our dynamic and creative studio and production house supporting projects from inception to delivery on site, literally bringing concepts to life! This unique opportunity provides the scope to bring ideas to reality in the most luxurious of retail environments, pushing the boundaries each and every day.

This full-time role will involve working closely within a creative project team hub composed of the Creative Director and a Creative Project Manager. Together, you will be coordinating a wide variety of projects for one of Echo’s longest standing and prestigious Luxury Retail clients, as well as additional work for the Creative Director, who works with new clients and new creative briefs. The role is required to work full time at our Surbiton studio, alongside the rest of the Echo House team. The ideal candidate will be familiar with a fast-paced environment, a key to which is the ability to multi-task multiple projects at any one time.

Strong communication skills are essential as you will be working closely with a number of internal and external stakeholders, including all departments within Echo House; Studio, Design, Production, Fabrication, Logistics and Dispatch, as well as our wonderful clients, suppliers and installers. Previous experience or working within the retail display / graphic / production design industry is extremely desirable. Alternatively, any relevant experience that supports an understanding of the professional creative process is ideal.

At Echo, our workflow approach is a hybrid. Dependent on the nature of the works, we combine the structured predictability of the Waterfall method with the flexible adaptability of Agile. This necessitates that all our team members are comfortable and proficient in both approaches, ensuring seamless integration and adaptability according to project demands.

The nature of our industry is that working ad hoc additional hours, or out of normal working hours, can be expected as a normal function of this role. Paid overtime, or time in lieu, is not provided for this. The leadership team of Echo House remain committed to limiting the extent and potential impact of this, for all individuals at Echo.

Echo operates within the vibrant pulse of the design and production industry, one of the world's most challenging yet fulfilling creative sectors. Our ethos centers around positivity, which underpins every interaction, be it team collaboration, client communication, or individual tasks. As the dynamics of our work continually evolve, maintaining flexibility, responsiveness, and composure are essential to delivering efficient and effective results. We uphold a culture of mutual respect, acknowledging that each team member's unique contributions enrich our collective output. Success at Echo hinges on your capacity to collaborate, deliver results, and bring a proactive spirit to our dynamic, often high-pressure environment.

Main Duties and Responsibilities:

UNIVERSAL

Operating with integrity – performing whole and complete work for and with all Echo colleagues, clients and suppliers alike. Ensuring Echo House maintains its status as an industry leading team of dynamic, proactive & professional specialists. In depth training is provided as a core part of all new starters’ induction. In addition, with such a nuanced and bespoke business, on–the–job learning remains the single most effective way to learn what we do and how we do it.

CORE KNOWLEDGE BASE

• Experience within a project coordinator role is essential.
• Experience within the world of retail visual merchandising is ideal.
• A good working knowledge of the retail sector, particularly luxury beauty and luxury fragrance, is an advantage.
• Knowledge of both the luxury print and fabrication industry is an advantage.
• Knowledge of professional work within other creative sectors is an advantage.

CORE AREAS OF RESPONSIBILITY

Supporting the Creative Project Manager and the Creative Director with daily and ongoing tasks. These include but are not limited to ad hoc creative tasks, sourcing, sampling, project administration, internal team liaison, external supplier liaison, project planning, storage management and general overall scheduling.

MAIN DUTIES

• Inputting jobs onto our MIS system.
• Translating orders into a brief for the studio, production, packing and installation teams.
• Data Management involving spreadsheets for orders and rollouts.
• Liaising with our studio, production, fabrication, dispatch and installation teams to ensure jobs and projects are on track and gathering feedback to be passed onto clients on their current status.
• Preparing installation briefs for bespoke jobs.
• Onsite Styling and installation support.
• Preparing POD reports and administrating photo feedback during rollouts.
• Many and varied ad hoc tasks – it’s different every day!

GENERAL

Echo is a dynamic, busy company with a close working team and as such we sometimes require our employees to work on additional bespoke projects outside of their daily duties. This is also aimed to encourage and broaden individual skills and ambitions. To perform other reasonable tasks as required by the Directors or your department head. Follow and promote to colleagues, visitors and the public all health and safety procedures and protocols. Follow Echo’s sustainability policies and procedures. Promote sustainable operations to colleagues, clients and suppliers.

ESSENTIAL INDIVIDUAL CHARACTERISTICS

• Excellent time management.
• Excellent organisational skills.
• Excellent attention to detail.
• Individual diligence with a focus on team participation.
• Level-headed approach to demanding circumstances.
• Good written and oral communication skills.
• Experience in the graphics and creative production industry.
• Ability to clearly communicate instructions to a team.
• Flexibility and willingness to provide practical support wherever necessary.
• Good Excel and MS Office knowledge and practical experience.
• A dynamic individual who takes pride and enthusiasm in all tasks they are assigned and those they seek out themselves proactively.
• Ability to manage multiple projects of varying nature simultaneously.
• A quick learner with a positive approach will pick up everything they need to know at Echo.

OUR GUIDING PRINCIPLES

• Embrace Being Uncomfortable – The greatest learning moments occur when outside of your comfort zone.
• Be Quick Don’t Hurry – provide agile service without compromising quality of work.
• Constantly Curious and Open to the New – Immerse into experiences and think outside the norm.
• All Hands on Deck, Always – No matter the nature of the job, we get it done together.
• Truth in Words and Actions – Take ownership and accountability.
• Culture in Action – Shut down conversations that are detrimental to other individuals. Look to surround yourself with colleagues that talk about visions and ideas, not other people.

Equality and Diversity: We promote a working environment in which diversity is recognised, valued, and encouraged. We acknowledge the multicultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. It is therefore your responsibility to make sure you always observe and adhere to this policy.