Administrator

Echo House is a market leader specialising in Project Management, Creative & Technical Design, Artworking, Digital Content, Print, Experiential Brand Activation, and Sustainable Creative Production.

Our mission is to empower our clients by delivering exceptional design and quality through a seamless integration of innovation, technology, and meticulous attention to detail, creating experiences that go beyond expectation. We are committed to nurturing sustainable practices, prioritising the wellbeing of our planet, whilst maintaining an unwavering dedication to superior service.

Administrators play a key role in supporting the project managers in the management of jobs and projects at every level at Echo House. Working as an associate to the Project Coordinators and Managers, providing organisational and administration support as well as liaising directly with clients. The Administrators follow specific jobs throughout the company ensuring our products and services are delivered on time and on point. Excellent communication and organisational skills are essential to ensuring effective co-ordination of high-quality work while under the pressures of time and budgets.

The nature of our industry is that working ad hoc additional hours, or out of normal working hours, can be expected as a normal function of this role. Paid overtime, or time in lieu, is not provided for this. The leadership team of Echo House remain committed to limiting the extent and potential impact of this, for all individuals at Echo.

Success at Echo hinges on your capacity to collaborate, deliver results, and bring a proactive spirit to our dynamic, often high-pressure environment.

• Operating with integrity performing whole and complete work for and with all Echo colleagues, clients and suppliers alike.
• Ensuring Echo House maintains its status as an industry leading team of dynamic, proactive & professional specialists.
• In depth training is provided as a core part of all new starters induction.
• To support the more senior Project team members in their communications with the client, and internal teams.
• Receiving briefs from clients and interpreting them, in close collaboration with senior Project team members, into orders to be quoted on our internal MIS system.
• Regularly updating clients on their job status and fulfilling all clients needs and expectations.
• Data entry on to our MIS system.
• Translating orders into a brief for the design, studio, production, packing and installation teams including spreadsheet and presentation preparation.
• Co-ordination of spreadsheets for roll outs, including managing data breakdowns for each team and analysing data for quoting.
• Liaising with our studio, manufacturing, dispatch and installation teams to ensure jobs and projects are on track and feedback to clients on their status.
• Preparing installation briefs for bespoke jobs.
• Ensure all accounts are kept up to date and invoiced accurately on time.
• Maintaining regular, clear and positive communication with all teams and Directors.
• To perform other reasonable tasks as required by the Directors or your department head.
• Follow and promote to colleagues, visitors and the public all health and safety procedures and protocols.
• Follow Echo’s sustainability policies and procedures.
• Promote sustainable operations to colleagues, clients and suppliers.

• Excellent time management.
• Excellent organisational skills.
• Excellent attention to detail.
• Individual diligence with a focus on team participation.
• Level-headed approach to demanding circumstances.
• Good leadership skills.
• Good written and oral communication skills.
• Ability to clearly communicate instructions to a team.
• Flexibility and willingness to provide practical support where necessary.
• Good Excel and MS Office knowledge and practical experience.
• A quick learner with a positive approach will pick up everything they need to know at Echo.

• A dynamic individual who takes pride and enthusiasm in all tasks they are assigned and those they seek out themselves proactively.
• Ability to manage multiple projects of varying nature simultaneously.

• Embrace Being Uncomfortable.
• Be Quick Don’t Hurry.
• Constantly Curious and Open to the New.
• All Hands on Deck, Always.
• Truth in Words and Actions.
• Culture in Action.

We promote a working environment in which diversity is recognised, valued, and encouraged. We acknowledge the multicultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility.