At a Glance
- Tasks: Support member onboarding, coordinate events, and ensure exceptional member experiences.
- Company: Echelon Group International, a leader in impactful events and fundraising.
- Benefits: Hands-on experience, clear career progression, and access to exclusive events.
- Other info: Dynamic environment with opportunities for growth into senior roles.
- Why this job: Join a fast-growing team and make a real impact in client success.
- Qualifications: 1-3 years in client support or hospitality; strong communication and organisational skills.
The predicted salary is between 30000 - 42000 £ per year.
Echelon Group International is a trusted full-service event and fundraising partner with over 15 years of experience and £30 million raised for charitable causes. The company specializes in creating and managing impactful events such as gala dinners, premium golf days, corporate experiences, curated auctions, and fundraising campaigns, tailored to foster connections and deliver measurable impact. Echelon Group collaborates with charities, corporations, and high-net-worth individuals to engage senior decision-makers, stakeholders, and high-value donors in meaningful experiences.
The Echelon Club (Membership division of Echelon Group International Limited) is a private members' network designed for business leaders, entrepreneurs, and high-performing professionals. We provide access to premium experiences, exclusive events, concierge-led services, and opportunities to build meaningful professional relationships. We are growing fast and are now looking for a Client Success Executive to support the delivery of an exceptional member experience, ensuring every member feels valued, engaged, and able to get maximum value from their membership.
Role Overview
The Client Success Executive (CSE) supports the Client Success Manager in delivering a seamless, high-touch experience to Echelon members. This role focuses on execution, coordination, and day-to-day member engagement, ensuring onboarding runs smoothly, events are delivered flawlessly, and members feel supported at every touchpoint. This is an ideal role for someone who is organised, people-focused, detail-oriented, and excited to grow within Client Success, hospitality, or luxury services.
Key Responsibilities
- Member Onboarding & Activation Support: Support onboarding for new members; schedule onboarding calls and ensure all access is set up correctly; send welcome emails, app access, and onboarding materials; track onboarding completion and first engagement milestones; follow up with members to encourage early app usage and first redemptions.
- Day to Day Member Support: Act as a first point of contact for member queries; support concierge requests and coordinate with suppliers where required; resolve issues quickly and escalate where appropriate; maintain a friendly, proactive, service-led approach at all times.
- Event Support and Delivery: Support the Client Success Manager with all aspects of event delivery, including creating member-facing or internal event decks and proposals; managing invitations and RSVPs; coordinating guest lists and communications; liaising with venues and suppliers; supporting on-the-day hosting and member care; assisting with post-event follow-ups and feedback collection.
- Engagement & Health Score Support: Update CRM records and engagement notes; flag disengaged or at-risk members to the CSM; support outbound engagement campaigns and follow-ups.
- CRM & Administration: Maintain accurate member records in Salesforce; log interactions, requests, and outcomes; support reporting for QBRs, renewals, and internal updates; ensure data hygiene across accounts, contacts, and activities; work closely with the Client Success Manager to improve processes; provide feedback on common member questions or friction points; support Marketing with member communications and newsletters; collaborate with Procurement to help guide members toward catalogue offerings.
Skills & Experience Required:
- 1–3 years' experience in Client Success, Account Support, Hospitality, Events, or Customer Service;
- Effective communication skills and a confident, professional manner;
- Highly organised with strong attention to detail;
- Comfortable working with senior, high-expectation clients;
- Willingness to learn and take ownership;
- Tech-savvy, with experience using CRM systems (Salesforce desirable but not essential).
What You Bring:
- Naturally service-oriented and relationship-focused;
- Calm under pressure;
- Initiative-taking and dependable;
- Excited by premium experiences, events, and hospitality;
- Keen to grow into a senior Client Success role over time.
What We Offer:
- Hands-on experience in a premium, fast-growing membership business;
- Clear progression into Client Success Manager or related roles;
- Training, support, and exposure to senior stakeholders;
- Access to exclusive events and experiences;
- A collaborative, ambitious team environment.
Ready to Take the Next Step? If you are excited about the opportunity to help shape the future of Echelon Club, we would love to hear from you.
How to Apply: Please send your CV and a short cover letter outlining your work on bespoke hospitality experiences and high-end events to: mbosanquet@echelongroupint.com
Client Success Executive in London employer: Echelon Group International
Echelon Group International is an exceptional employer, offering a dynamic and collaborative work environment where employees can thrive in the fast-paced world of premium events and fundraising. With a strong focus on professional growth, the company provides clear pathways for advancement within Client Success and access to exclusive experiences that enrich both personal and professional development. Joining Echelon means being part of a passionate team dedicated to making a meaningful impact while enjoying the benefits of working in a vibrant and supportive culture.
Contact Details:
Echelon Group International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Executive in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Client Success Executive role. You never know who might have the inside scoop on opportunities at Echelon Group or similar companies.
✨Tip Number 2
Prepare for those interviews by researching the company and its events. Show us that you understand what makes Echelon Group tick and how you can contribute to creating those premium experiences for members.
✨Tip Number 3
Practice your communication skills! As a Client Success Executive, you'll need to engage with high-value clients. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the Echelon team and making an impact.
We think you need these skills to ace Client Success Executive in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in client success, hospitality, or events. We want to see how your skills align with what we do at Echelon Group, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for premium experiences and how you can contribute to our mission. Keep it concise but impactful – we love a good story that connects to our values.
Show Off Your Organisational Skills:In this role, being organised is key! Use your application to demonstrate how you've successfully managed multiple tasks or events in the past. We’re looking for someone who can juggle responsibilities with ease.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Let’s make this happen!
How to prepare for a job interview at Echelon Group International
✨Know Your Audience
Before the interview, do your homework on Echelon Group International. Understand their mission, values, and the types of events they manage. This will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Showcase Your People Skills
As a Client Success Executive, you'll be interacting with high-profile clients. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your ability to remain calm under pressure and your proactive approach to service.
✨Be Detail-Oriented
Echelon values attention to detail, especially in event delivery and member support. Bring specific examples of how you've demonstrated this skill in previous roles. Whether it's managing RSVPs or ensuring smooth onboarding processes, make sure to illustrate your organisational skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, upcoming events, or how they measure member engagement. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
