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- Tasks: Provide exceptional travel services and maintain client records while following up regularly.
- Company: Join Canada's largest automobile association with a purpose-driven culture.
- Benefits: Enjoy work-life harmony, wellness programs, travel incentives, and competitive benefits.
- Why this job: Kickstart your travel career with training and make a difference for our members.
- Qualifications: Customer service experience preferred; passion for travel and sales is essential.
- Other info: Flexible hybrid role with opportunities for growth and learning.
The predicted salary is between 28800 - 48000 ÂŁ per year.
As Canada's largest automobile association, we are passionate about keeping our members safe – whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ members requires high‑performing, forward‑thinking, and innovative people who work collaboratively to keep propelling our business forward.
Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional associate experience. We offer:
- Work‑life harmony with access to an award‑winning holistic wellness program
- Continuous learning through our robust corporate curriculum and education reimbursement program
- Incredible rewards, travel incentives, and product and service discounts
- Pay‑for‑performance and best‑in‑class recognition programs
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more
Join our growing team where everyone belongs!
As a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our members and non‑members. In addition, you will ensure your clients’ records and files are consistently up to date and maintained and provide regular follow‑up with clients. This is a great opportunity for experienced travel agents, new graduates, or anyone looking to kickstart their career in travel. No previous experience necessary – just a passion for travel, customer service, and sales. We will provide training!
Hiring for February 2026.
Who You Are:
- 2‑3 years of customer service and sales experience
- Prior travel agency experience is an asset, but not required
- TICO certification completion or working toward/ willing to complete
- Excellent communication skills, both written and oral
- Excellent organizational skills
- Available to work call center hours
- Familiarity with Apollo system is a definite asset
- Post‑secondary education in travel and tourism, or related field, is a strong asset
Please note: internal applicants are asked to formally express their interest by applying online no later than 10 business days after the position is posted.
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
Travel Services Consultant (Hybrid) employer: Echelon 56
Contact Detail:
Echelon 56 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Services Consultant (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the travel industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing about CAA Club Group's commitment to member safety and exceptional service will help you stand out as a candidate who truly gets their mission.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you can showcase your problem-solving abilities and how you handle client interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at CCG!
We think you need these skills to ace Travel Services Consultant (Hybrid)
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight your enthusiasm. We want to see that you’re not just looking for a job, but that you genuinely care about helping others explore the world.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your customer service and sales experience, even if it’s from different fields. We’re looking for forward-thinking individuals, so show us how your skills can contribute to our mission!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using straightforward language and keeping your sentences short. Avoid jargon unless it’s relevant to the travel industry. Remember, we want to understand your story without getting lost in the details.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures it gets to the right people quickly. Plus, it’s super easy to do. Just follow the prompts, and you’ll be one step closer to joining our amazing team at CCG!
How to prepare for a job interview at Echelon 56
✨Know Your Travel Stuff
Brush up on your travel knowledge! Familiarise yourself with popular destinations, travel trends, and the services offered by the CAA Club Group. This will show your passion for travel and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a client. This is crucial for a role that focuses on member satisfaction.
✨Practice Communication
Since excellent communication skills are key, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on both your verbal and non-verbal communication to make a great impression.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the company culture, training opportunities, or the team you'll be working with. This shows your genuine interest in the role and helps you determine if it's the right fit for you.