Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate and negotiate towing and storage payouts while managing claims.
- Company: Join CAA Club Group, a dynamic insurance company focused on customer experience and professional growth.
- Benefits: Enjoy annual bonuses, a pension plan, and a complimentary CAA membership.
- Why this job: Be part of a fast-paced, collaborative environment that values your career development and achievements.
- Qualifications: Post-secondary education with 1-5 years in claims handling and strong customer service skills required.
- Other info: Must be fully vaccinated as a condition of employment.
The predicted salary is between 21600 - 36000 £ per year.
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.
Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results. We are caring. We are leaders. We are innovators. We are collaborative. We work hard and play hard. We’re about doing what’s right and feeling good about it.
What you will do:
- Investigate, evaluate, negotiate towing and storage payouts on PD Claims while adhering to the established by-laws.
- Manage a pending of Pay Into Court files, as they arise.
- Act as liaison between Members, shops, tow operators, pounds, legal and salvage vendors to ensure TSU adherence.
- Responsible for ensuring that all Total Loss vehicles are moved to salvage, ensuring plates/personals removed, as well as vehicle released.
- Responsible for the repatriation of Stolen and Recovered vehicle processing either local or overseas.
- Collaborate effectively with peers/other departments.
- Remain up to date on industry trends and by laws.
- Perform other tasks and duties as assigned by the Manager.
Who you are:
- Completion of Post-secondary education.
- 1-5 years prior claims handling experience coupled with 2-3 years customer service experience.
- Strong knowledge of relevant and current towing equipment, and towing and storage by-laws.
- Familiar with Small Claims Court practices/procedures and Pay Into Court, and cheque certification process.
- Excellent communication skills both written and oral.
- Demonstrated negotiation and conflict resolution skills.
- Superior customer service and interpersonal skills.
What’s in it for you:
- Annual bonuses and merit increases.
- Defined Contribution Pension.
- Complimentary CAA Membership.
As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
Towing and Storage Specialist employer: Echelon 56
Contact Detail:
Echelon 56 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Towing and Storage Specialist
✨Tip Number 1
Familiarise yourself with the towing and storage by-laws relevant to the position. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Network with professionals in the insurance and towing industries. Attend local events or join online forums where you can connect with others who may provide insights or even referrals for the Towing and Storage Specialist role.
✨Tip Number 3
Brush up on your negotiation and conflict resolution skills. Since the role involves negotiating payouts and liaising with various stakeholders, showcasing your ability to handle disputes effectively can set you apart from other candidates.
✨Tip Number 4
Stay updated on industry trends and changes in small claims court practices. This knowledge will not only prepare you for potential interview questions but also show that you are proactive and engaged in your professional development.
We think you need these skills to ace Towing and Storage Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling and customer service. Use specific examples that demonstrate your negotiation skills and knowledge of towing and storage by-laws.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company culture. Mention how your values align with theirs, particularly around customer service and teamwork.
Showcase Communication Skills: In your application, emphasise your excellent written and oral communication skills. Provide examples of how you've effectively communicated in previous roles, especially in conflict resolution.
Highlight Industry Knowledge: Demonstrate your familiarity with towing equipment and industry trends. Mention any relevant training or certifications that showcase your commitment to staying updated in the field.
How to prepare for a job interview at Echelon 56
✨Know Your Stuff
Make sure you brush up on your knowledge of towing equipment and storage by-laws. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you resolved conflicts or negotiated effectively, as these skills are crucial for the Towing and Storage Specialist position.
✨Be Ready to Discuss Industry Trends
Stay updated on the latest trends in the towing and storage industry. Being able to discuss current events or changes in by-laws during your interview will demonstrate your commitment to professional development.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your verbal and written communication skills.
