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- Tasks: Lead creative operations and ensure timely delivery of impactful campaigns.
- Company: Join CAA Club Group, a purpose-driven organisation focused on member safety.
- Benefits: Enjoy work-life harmony, wellness programs, and competitive benefits.
- Why this job: Make a difference in a collaborative environment while driving creative excellence.
- Qualifications: 7+ years in marketing with leadership experience; project management skills are a plus.
- Other info: Diverse team culture with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such as road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members.
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
We Offer:
- Work-life harmony with access to an award-winning holistic wellness program
- Continuous learning through our robust corporate curriculum and education reimbursement program
- Incredible rewards, travel incentives, and product and service discounts
- Pay-for-performance and best-in-class recognition programs
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more
Join our growing team where everyone belongs!
What You Will Do:
- Ensures briefs are translated into clear creative assignments and production-ready plans across channels, coordinating stakeholders and resources to deliver campaign assets on time and on brand
- Partner with the AVP, Brand and Creative Services to translate strategic vision into actionable plans
- Supports content initiatives in partnership with the Content team by ensuring content execution meets brand standards, accessibility and compliance requirements, and is delivered efficiently through appropriate internal or external production paths
- Collaborate with traffic planners, design leads, and LOB stakeholders to manage workloads, prioritize projects, and determine the best approach for campaign delivery—whether through internal resources or external vendors
- Bring creative judgment and operational leadership to help teams balance quality, speed, and consistency across all creative outputs
- Design, implement, and refine creative workflows to reduce bottlenecks and improve speed-to-market
- Maintain operational playbooks aligned with brand standards and creative excellence
- Monitor and report on creative performance metrics to inform future strategies
- Evaluate, recommend and onboard agencies and vendors based on strategic fit, business needs and performance
- Support contract negotiations and monitor agency performance against KPIs
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who You Are:
- Bachelors degree in Marketing, Communications, Design, Business or related field
- Professional certification in project management or creative operations is an asset
- Minimum 7 years of marketing experience
- Minimum 3 years of people management/leadership experience
- Experience in supporting the design and improvement of creative operations frameworks (intake, brief standards, SLAs, routing, approvals, QA) across cross-functional marketing teams
- Have managed a portfolio of internal and external resources, including traffic planning, capacity management, and prioritization across campaigns and channels
- Have led agency/vendor ecosystems—evaluation, onboarding, SOW creation, KPI tracking, periodic performance reviews, and relationship optimization
- Experience in maintaining brand playbooks and templated toolkits that improved speed-to-market and consistency
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Please note that we may use AI tools to help us through the recruitment process.
Our Commitment:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
Manager, Creative Operations employer: Echelon 56
Contact Detail:
Echelon 56 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Creative Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their mission. Practice common interview questions and think about how you can demonstrate your creative operations expertise.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you on board!
We think you need these skills to ace Manager, Creative Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager, Creative Operations role. Highlight your relevant experience in creative operations and project management, and show us how your skills align with our mission of keeping Members safe.
Showcase Your Leadership Skills: We want to see how you've led teams and managed projects in the past. Share specific examples that demonstrate your ability to balance quality and speed while delivering on brand standards. This will help us understand your fit for the role.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it helps us keep everything organised during the recruitment process.
How to prepare for a job interview at Echelon 56
✨Know the Company Inside Out
Before your interview, dive deep into CAA Club Group's mission and values. Understand their focus on member safety and how they advocate for road safety and consumer protection. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Creative Operations Experience
Be ready to discuss your past experiences in managing creative operations frameworks. Highlight specific projects where you improved workflows or managed cross-functional teams. Use concrete examples to demonstrate how your leadership has led to successful campaign deliveries and enhanced brand consistency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and creative judgment. Prepare scenarios where you've had to balance quality, speed, and consistency in project delivery. Think about challenges you've faced and how you overcame them, as this will showcase your operational leadership abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current creative challenges or how they measure success in their campaigns. This not only shows your interest but also gives you insight into their operations and how you can contribute effectively.