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- Tasks: Provide 2nd level support for Windows 11 and manage IT equipment.
- Company: Leading technology service provider in the UK with a focus on customer service.
- Benefits: Competitive compensation, professional development, and a commitment to diversity.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Diploma in computer science and 3 years of related experience.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology service provider in the United Kingdom is seeking a dedicated technical support professional. The role includes providing 2nd level support for Windows 11 and managing IT equipment in a customer service-oriented environment.
Ideal candidates will have:
- a diploma in computer science
- at least 3 years of related experience
Competitive compensation is offered with opportunities for professional development and a commitment to diversity and inclusion.
Desktop Support Pro - Windows 11, Azure & VDI in London employer: Echelon 56
Contact Detail:
Echelon 56 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Pro - Windows 11, Azure & VDI in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech industry and let them know you're on the hunt for a Desktop Support Pro role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your Windows 11 knowledge and VDI concepts. We recommend doing some mock interviews with friends or using online platforms to get comfortable talking about your experience and skills.
✨Tip Number 3
Showcase your customer service skills! Since this role is all about providing support, be ready to share examples of how you've handled challenging situations with clients in the past. We want to see that you can keep a cool head under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Desktop Support Pro - Windows 11, Azure & VDI in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11 and any relevant technical support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you can contribute to our team. We love hearing personal stories that connect your experience to the role.
Show Off Your Customer Service Skills: Since this role is customer service-oriented, make sure to include examples of how you've successfully helped customers in the past. We value candidates who can communicate effectively and resolve issues with a smile!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Echelon 56
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Azure, and VDI. Be ready to discuss specific features, troubleshooting techniques, and any recent updates. This will show that you're not just familiar with the tech but are genuinely passionate about it.
✨Showcase Your Customer Service Skills
Since the role is customer service-oriented, prepare examples of how you've successfully handled technical issues while keeping customers happy. Think about times when you went above and beyond to resolve a problem or improve a user's experience.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice responding to common support scenarios, like how you'd handle a user struggling with Windows 11 or a VDI issue. This will help you demonstrate your problem-solving skills in real-time.
✨Highlight Your Continuous Learning
With technology constantly evolving, it's crucial to show that you're committed to professional development. Mention any relevant certifications, courses, or workshops you've completed recently, especially those related to Windows 11 or cloud technologies like Azure.
