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- Tasks: Support our Insurance Service team by handling customer inquiries and providing technical support.
- Company: Join CAA Club Group, an award-winning company focused on purpose and passion.
- Benefits: Enjoy work-life harmony, wellness programs, travel incentives, and competitive benefits.
- Why this job: Be part of a supportive culture that values teamwork and delivers exceptional customer experiences.
- Qualifications: Post-secondary education preferred with 1-3 years of customer service experience.
- Other info: We provide accommodations for applicants with disabilities throughout the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience.
We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
What You Will Do
- Support the Insurance Service team by answering inbound calls from our CAA Insurance policy holders regarding general service inquiries around billing options and payments.
- Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace.
- Assist with the collection of data for departmental reporting.
- Offer support for ongoing departmental projects and initiatives.
- Meet Key Performance Indicators (KPI’s) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided.
Who You Are
- Post-Secondary education completed, University preferred.
- 1-3 years of exceptional customer service experience.
- Previous experience in a call centre environment.
- Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation.
- Strong teamwork and analytical skills.
- Excellent communication skills, both verbal and written.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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Insurance Support Associate employer: Echelon 56
Contact Detail:
Echelon 56 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Support Associate
✨Tip Number 1
Familiarize yourself with the CAA Insurance products and services. Understanding what you will be supporting will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a call center context. Practice handling common customer inquiries and think about how you would resolve issues efficiently to meet KPIs.
✨Tip Number 3
Network with current or former employees of CCG. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential questions about teamwork and communication. Since these are key skills for the role, think of examples from your past experiences that demonstrate your strengths in these areas.
We think you need these skills to ace Insurance Support Associate
Some tips for your application 🫡
Understand the Company Culture: Take some time to research CAA Club Group of Companies (CCG) and their commitment to customer experience. Highlight how your values align with their purpose-driven culture in your application.
Tailor Your Resume: Make sure your resume reflects your customer service experience, especially in a call center environment. Emphasize any relevant skills that match the job description, such as teamwork and communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples from your past experiences that demonstrate your ability to meet Key Performance Indicators (KPIs).
Proofread Your Application: Before submitting, carefully proofread your resume and cover letter for any errors. Clear and professional communication is key, so ensure everything is polished and well-formatted.
How to prepare for a job interview at Echelon 56
✨Show Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples from your past experiences. Highlight situations where you resolved issues effectively or went above and beyond for a customer.
✨Understand the Company Culture
Research CAA Club Group of Companies and understand their commitment to a purpose-driven culture. Be ready to discuss how your values align with theirs and how you can contribute to their dynamic professional environment.
✨Prepare for Technical Questions
Given the technical support aspect of the role, familiarize yourself with common insurance terms and concepts. Be ready to explain how you would assist customers with inquiries about billing options and payments.
✨Demonstrate Teamwork and Communication Skills
The job requires strong teamwork and communication abilities. Prepare to discuss how you've successfully collaborated with others in previous roles and how you communicate effectively with both colleagues and customers.
