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- Tasks: Provide 2nd level support for Windows 11 and manage IT equipment.
- Company: Leading technology service provider in the UK with a focus on customer service.
- Benefits: Competitive compensation, professional development, and a commitment to diversity.
- Why this job: Join a dynamic team and enhance your technical skills in a supportive environment.
- Qualifications: Diploma in computer science and 3 years of related experience.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology service provider in the United Kingdom is seeking a dedicated technical support professional. The role includes providing 2nd level support for Windows 11 and managing IT equipment in a customer service-oriented environment.
Ideal candidates will have:
- a diploma in computer science
- at least 3 years of related experience
Competitive compensation is offered with opportunities for professional development and a commitment to diversity and inclusion.
Desktop Support Pro - Windows 11, Azure & VDI employer: Echelon 56
Contact Detail:
Echelon 56 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Pro - Windows 11, Azure & VDI
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in desktop support or related fields. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, don’t hesitate to demonstrate your knowledge of Windows 11 and Azure. Bring along examples of how you've tackled technical challenges in the past.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions, especially those related to customer service and technical support scenarios.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Desktop Support Pro - Windows 11, Azure & VDI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 11 and any relevant technical support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how your background makes you a great fit for our team. We love hearing personal stories that connect to the role.
Show Off Your Customer Service Skills: Since this role is all about providing top-notch support, make sure to mention any customer service experience you have. We value candidates who can communicate effectively and handle challenges with a positive attitude.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Echelon 56
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Azure, and VDI. Be prepared to discuss specific features and troubleshooting techniques. We recommend practising common support scenarios so you can demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Since this role is customer service-oriented, think of examples where you've successfully resolved issues for users. We suggest preparing a couple of stories that highlight your communication skills and ability to handle difficult situations with patience and professionalism.
✨Research the Company Culture
Understanding the company's commitment to diversity and inclusion can give you an edge. We advise checking their website and social media to get a feel for their values and work environment. This will help you tailor your answers to align with their culture.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the role and the team. We suggest asking about the tools they use for support or how they measure success in this position. This shows your genuine interest and helps you assess if it’s the right fit for you.
