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- Tasks: Provide on-site and remote tech support, troubleshoot issues, and manage IT equipment.
- Company: Join CAA Club Group, a member-focused organisation dedicated to safety and peace of mind.
- Benefits: Enjoy work-life harmony, wellness programs, travel incentives, and competitive benefits.
- Why this job: Make a difference in members' lives while growing your tech skills in a supportive environment.
- Qualifications: Post-secondary education in IT and 3 years of customer service tech support experience required.
- Other info: Opportunities for continuous learning and career growth in a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
Company: CAA SCO Systems & Services Inc.
About Us
At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such as road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members.
Who we are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer:
- Work-life harmony with access to an award-winning holistic wellness program
- Continuous learning through our robust corporate curriculum and education reimbursement program
- Incredible rewards, travel incentives, and product and service discounts
- Pay-for-performance and best-in-class recognition programs
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more
Join our growing team where everyone belongs!
What you will do
- Provide a combination of on-site support as well as supporting internal CAA associates through different chat or phone channels
- Support tasks for this position include incident handling, problem identification, ticket management (logging and tracking), troubleshooting, resolution, hardware and software support, incident, and problem escalation
- Provide 2nd level technical support for Windows 11, O365, remote connectivity as well as several business-specific applications
- Support on-site technology like printers and video conferencing
- Experience in managing devices in Intune would be valuable
- Provide support to virtual desktops in an Azure environment
- Management, setup and maintenance of all IT equipment onsite, including printers, video conferencing and other IT assets
- Setup and configuration of new hardware and software, including imaging using Autopilot and other technologies
- Educate users on how to use systems and applications as required
- Asset Management of Desktops, Laptops, Monitors and Printers
- Document and maintain Desktop Support procedures
- Create Knowledge Base articles as required
- Various projects as assigned by Management
- Occasional travel to various office and retail store locations across Ontario will be required
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.
Who you are
- Post-Secondary education or Diploma in computer science or Information Technology
- A minimum of 3 years’ experience within a customer service-oriented Information Technology environment including in-depth experience in providing on-site technical support and quality customer service
- Excellent time management, analytical and problem-solving skills
- Ability to work effectively and productively within a team environment
- Knowledge of ticketing management systems
- Knowledge of PC, laptop and printer hardware and software
- Proficient in: Office 365, Azure Management, Windows 11, remote diagnostic and problem resolution, Azure Virtual desktops, VPN Connectivity
- Must have a G level driver licence, access to a vehicle, and be willing to occasionally travel within Ontario
- Availability to work fully in office and provide occasional after hours support when needed
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
Desktop Support Analyst employer: Echelon 56
Contact Detail:
Echelon 56 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Desktop Support Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for tech support roles and practice your answers. Make sure you can showcase your problem-solving skills and technical knowledge, especially around Windows 11 and O365.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CAA Club Group family!
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Analyst role. Highlight your experience with Windows 11, O365, and any relevant customer service skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you can contribute to our mission of keeping Members safe. Let us know why you’re excited about joining CAA Club Group!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can think on their feet and provide great solutions, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Echelon 56
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, O365, and Azure management. Be ready to discuss how you've handled technical issues in the past, especially those related to desktop support and troubleshooting.
✨Showcase Your Customer Service Skills
Since this role is customer service-oriented, prepare examples that highlight your ability to communicate effectively with users. Think about times when you resolved a problem for a colleague or a client and how you made their experience better.
✨Familiarise Yourself with Ticketing Systems
Understand the ticket management process and be prepared to discuss your experience with it. If you’ve used specific systems before, mention them and explain how you efficiently logged and tracked incidents.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot a problem on the spot. Practice explaining your thought process clearly and logically, as this will demonstrate your analytical skills and problem-solving abilities.
