Bilingual Service Desk Analyst

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Bilingual Service Desk Analyst Contract As Canada\’s largest automobile association, we are passionate about keeping our Members safe — whether they are on the road, at home, or traveling abroad. Meeting the diverse needs of our 2.5M+ Members requires high-performing, forward-thinking, and innovative people who work collaboratively to propel our business forward. Who we are Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer: Work-life harmony with access to an award-winning holistic wellness program, Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and more. Join our growing team where everyone belongs! We are seeking a 6-month contract Bilingual Service Desk Analyst to join our team. What you will do: Support incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, escalation of incidents and problems. Identify, investigate, and resolve issues with PCs, laptops, mobile devices, and printers. Resolve basic network issues related to security, login, file access, printing, email, software configuration, connectivity, and data recovery. Educate users on how to use systems and applications more efficiently. Document and maintain Service Desk procedures. Participate in various projects as assigned by management. Work rotational weekend and evening shifts as required. Who you are: Post-secondary education or diploma in computer science or Information Technology. At least two years of experience in a customer service-oriented IT environment, with in-depth experience in technical support and customer service. Strong written and oral communication skills. Excellent time management, analytical, and problem-solving skills. Ability to work effectively within a team environment. Knowledge of ticketing management systems. Proficiency with PC, laptop, iPhone, and printer hardware and software. Experience with MS Office 365 (Outlook, Excel, Word, PowerPoint). Experience with Windows 10 desktop OS, remote diagnostics, and problem resolution. Knowledge of ITIL philosophy is an asset (Service Desk Management, Incident & Problem Management, Change Management). Available to work varied shifts within a 24/7 environment. Our Commitment We are an equal opportunity employer committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us, and we will work with you to meet your needs. As an organization focused on Member safety, including the safety and well-being of our Associates, full vaccination against COVID-19 is a condition of employment. #J-18808-Ljbffr