At a Glance
- Tasks: Coordinate subcontractor maintenance and ensure excellent customer service.
- Company: Join ECG Facilities Services, a leader in mechanical and electrical maintenance.
- Benefits: Competitive salary, pension scheme, and extensive training support.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real impact in facilities management.
- Qualifications: Experience with CAFM systems and strong communication skills required.
The predicted salary is between 26500 - 28000 € per year.
Established in 1994, ECG Facilities Services is a leading provider of mechanical and electrical maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services – operating 24/7, 365 days a year. With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK.
Location: Blantyre, Glasgow
Package and Benefits:
- Salary: £26,500 - £28,000
- Hours: 40 hours per week
- Pension scheme
- 360 Wellbeing
- Extensive training and support
Essential Duties and Responsibilities:
- Coordinate and schedule subcontractor maintenance and reactive visits to client sites.
- Manage and update ECG’s CAFM system, Corrigo.
- Manage and update client‑driven CAFM systems such as eLogbooks, Maistro.
- Respond to client enquiries and provide excellent customer service.
- Ensure compliance with client‑driven SLAs and KPIs.
- Work effectively and efficiently in a fast‑paced environment.
Knowledge and Understanding:
- Knowledge of CAFM systems such as eLogbooks, Maistro, Concerto.
- Previous experience in a similar role – coordination of subcontractor work activities.
- Previous experience/knowledge of the Facilities Management/Building Services industry.
- Facilities Management Helpdesk experience.
- Working knowledge of Service Level Agreements and Key Performance Indicators.
Skills:
- Excellent communication skills, both verbal and via email.
- Good numeracy skills.
- Proficiency in Microsoft software (Word, Excel, SharePoint, Outlook, etc.).
- Highly detailed oriented.
- Excellence in customer services.
- Experience working in a fast‑paced office environment.
- Ability to manage workload effectively, prioritising key tasks.
- Team player – essential to integrate into a close‑knit team.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability.
Subcontractor Co-Ordinator employer: ECG Facilities Services
ECG Facilities Services is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With extensive training opportunities and a commitment to excellence in customer service, employees thrive in a dynamic environment while contributing to vital services across the UK. Located in Blantyre, Glasgow, ECG provides a competitive salary and benefits package, making it an attractive choice for those seeking meaningful and rewarding employment in the facilities management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Subcontractor Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the Facilities Management industry, especially those who work with subcontractors. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee, be ready to discuss your experience with CAFM systems and customer service. We want to see how you can bring value to our team!
✨Tip Number 3
Prepare for interviews by researching ECG Facilities Services. Know our services and values inside out so you can demonstrate how you fit into our culture. We love candidates who show genuine interest in what we do!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at ECG!
We think you need these skills to ace Subcontractor Co-Ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Subcontractor Co-Ordinator role. Highlight your experience with CAFM systems and any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your previous experience makes you the perfect fit for ECG Facilities Services. Keep it engaging and personal!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get all the latest updates on your application status. Let’s get started on this journey together!
How to prepare for a job interview at ECG Facilities Services
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems like eLogbooks and Maistro. Be ready to discuss how you've used these systems in previous roles, as this will show your familiarity with the tools they'll expect you to use.
✨Showcase Your Coordination Skills
Prepare examples from your past experience where you successfully coordinated subcontractor activities. Highlight any challenges you faced and how you overcame them, as this will demonstrate your problem-solving abilities in a fast-paced environment.
✨Customer Service is Key
Since excellent customer service is crucial for this role, think of specific instances where you went above and beyond for a client. Be ready to explain how you handle client enquiries and ensure compliance with SLAs and KPIs.
✨Be a Team Player
ECG values teamwork, so come prepared to discuss how you’ve collaborated with others in previous roles. Share examples that illustrate your ability to integrate into a close-knit team and support your colleagues effectively.
