At a Glance
- Tasks: Coordinate engineering visits and manage work orders in a fast-paced environment.
- Company: Join ECG Facilities Services, a top provider of M&E maintenance across the UK since 1994.
- Benefits: Enjoy a competitive salary, 360 wellbeing benefits, and a supportive work culture.
- Other info: We're an equal opportunity employer committed to diversity and inclusion.
- Why this job: Be part of a dynamic team that values ambition and offers opportunities for growth.
- Qualifications: Experience in coordinating teams and knowledge of CAFM systems is preferred.
The predicted salary is between 22500 - 30000 £ per year.
Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.
With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real‑time technology, and an unwavering commitment to excellence.
At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.
Location: Glasgow
Hours: 40 hours per week
Coordinate and schedule inhouse engineering labour visits.
Assist Technical Manager in planning Reactive, Fixed Price and Maintenance Work orders.
Checking and verifying engineers, report sheets and timecards on a daily basis.
Manage and update CAFM (Computer-Aided Facilities Management) systems.
Respond to client queries and provide excellent customer service.
Ensure compliance with SLAs and KPIs.
Accurately record and process data using Microsoft Word and Excel.
Work efficiently in a fast-paced environment, prioritizing tasks effectively.
Excellent communication and numeracy skills.
Proficiency in Microsoft Word and Excel and excellent systems awareness.
Strong time management and organizational skills.
High attention to detail and accuracy.
Ambitious and eager to learn quickly.
Experience working in a very fast-paced environment.
Skills & Qualifications Required
- Knowledge of CAFM systems.
- Experience in coordinating engineering teams.
- Previous experience in a similar role (preferably in facilities or service industries).
- Ability to work to strict SLAs & KPIs.
- Ability to prioritize and multitask effectively.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
Labour Resource Co-Ordinator in Glasgow employer: ECG Facilities Services
ECG Facilities Services is an excellent employer, offering a dynamic work environment for Electrical Maintenance Engineers in Glasgow. With a strong focus on employee growth, competitive salaries, and benefits like a company vehicle and pension scheme, we foster a supportive culture that values teamwork and professional development. Join us to be part of a mobile team where your skills will be recognised and rewarded, making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Labour Resource Co-Ordinator in Glasgow
✨Tip Number 1
Familiarise yourself with CAFM systems, as this role heavily relies on them. Consider taking a short online course or tutorial to boost your knowledge and demonstrate your commitment to learning.
✨Tip Number 2
Highlight any previous experience in coordinating engineering teams during your conversations. Be ready to share specific examples of how you managed schedules and prioritised tasks effectively in fast-paced environments.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Think of instances where you successfully resolved client queries or improved service delivery, as this will show your ability to meet SLAs and KPIs.
✨Tip Number 4
Practice your communication skills, as they are crucial for this role. Engage in mock interviews with friends or family to refine your ability to articulate your thoughts clearly and confidently.
We think you need these skills to ace Labour Resource Co-Ordinator in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in coordinating engineering teams and working with CAFM systems. Use specific examples that demonstrate your skills in customer service, time management, and attention to detail.
Craft a Compelling Cover Letter:Write a cover letter that addresses the key responsibilities of the Labour Resource Co-Ordinator role. Mention your ability to manage schedules, respond to client queries, and ensure compliance with SLAs and KPIs. Show enthusiasm for the position and the company.
Highlight Relevant Skills:In your application, emphasise your proficiency in Microsoft Word and Excel, as well as your experience in fast-paced environments. Make sure to mention any previous roles that required similar skills and responsibilities.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ECG Facilities Services
✨Know Your CAFM Systems
Familiarise yourself with Computer-Aided Facilities Management (CAFM) systems, as this role heavily relies on them. Be prepared to discuss your experience with such systems and how you've used them in previous roles.
✨Demonstrate Your Customer Service Skills
Since the job involves responding to client queries, showcase your customer service experience. Prepare examples of how you've handled difficult situations or provided excellent service in the past.
✨Highlight Your Time Management Abilities
This position requires effective prioritisation and multitasking. Be ready to share specific instances where you successfully managed multiple tasks under tight deadlines.
✨Prepare for Technical Questions
Expect questions related to engineering coordination and maintenance work orders. Brush up on relevant terminology and processes to demonstrate your understanding of the technical aspects of the role.
